Resources

Customer Service Empathy Assessment

FeaturedAssessment

Complimentary Analysis for Contact Centers Empathy as a strategy drives operational efficiency, enhances customer satisfaction and improves employee productivity. In fact, the average three year revenue impact of a moderate…

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How to Elevate Empathy and Humanize AI Powered Interactions

Kathy Juve, EVP of CX Technology and Insights at Concentrix, and Dave D’Aprile, Senior Director of Product Marketing…

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AI-Enhanced Soft Skills: The Key to Superior Customer Engagement

Strong soft skills allow the best call center agents to outperform their peers and deliver superior customer engagement.…

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Scaling Empathy Through A Next Gen Center of Excellence

Scaling Empathy Through A Next Gen Center of Excellence In this webinar, Cogito’s Sr. Director, Strategic Services, Naomi…

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HUMANA Wins CXPA’s Customer Experience Innovation Award With Cogito

Humana is at the forefront of customer experience and a leading example for the industry. Learn how Humana…

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Customer Experience Series: Donna Peeples (1/4)

We’ve seen it all before: customer interactions with call center agents can either make or break a customer’s…

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Customer Experience Series: Donna Peeples (2/4)

In part 2 of this 4 part series, learn from customer experience expert, Donna Peeples, about how Cogito helps call…

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Customer Experience Series: Donna Peeples (3/4)

The latest advances in voice analytics is providing call center agents with in-call guidance and simultaneously measuring how…

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Customer Experience Series: Donna Peeples (4/4)

As a customer experience executive, Donna Peeples knows all the best tactics for communicating and engaging your most important customers.…

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Cogito’s CEO Joshua Feast At STEX Conference

Hear from Cogito CEO Joshua Feast on how Cogito not only helps business outcomes, but also improves employee…

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CEO Joshua Feast Presents At Guidewire’s Conference

Hear how our Emotional Intelligence software is revolutionizing the way call center agents communicate with their customers. In…

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Cogito & Salesforce: A More Intelligent Customer Experience

Cogito’s real-time emotional intelligence software will change the way your agents interact with your customers. Our Artificial Intelligence…

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Streaming Conversational Guidance

Get an inside look at exactly how Cogito’s behavioral software works. Learn how data is tracked, analyzed, and…

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