Increase Member Engagement

Cogito's care management solution analyzes voice signals in phone conversations and empowers managers to build better rapport on every call.

Increase Enrollment

Live alerts help care managers display empathy and build trust with members, boosting enrollment in and completion
of care programs.

Improve Efficiency

In-call speaking guidance ensures care managers improve listening skills and speak concisely, shortening calls and eliminating unnecessary callbacks.

Enhance Performance

Instant automated call quality and customer feedback enables managers to proactively address coaching opportunities.

Identify Health Trends

Predictive insights help identify individuals who would most benefit from increased outreach and program participation.

Smiling mother holding small daughter in her lap while talking on the phone at home.

Improve Member Outcomes, Lower Costs


Increase in
Program Completions


Increase in
Program Enrollments


Reduction in
Member Callbacks


Improvement in
Member Satisfaction

Improving Care Management Services with Real-Time Emotional Intelligence

Learn how Cogito helped a top 5 health insurer increase care management program enrollment rates and reduce member dropout rates through more engaging phone conversations.

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Explore the Latest Topics in Behavioral Analytics and Emotional Intelligence

Mental Health

Cogito & MGH Announce New Population Health Initiative

Cogito and Prestigious Hospital’s MoodNetwork to Enable Continuous Understanding of Depression and Bipolar Symptoms for Long-Term Care and Support of Patients…

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Emotional Intelligence

The Call Center: What’s Love Got to Do with It?

This is the third of a series of posts on customer experiences in the call center, to catch up read…

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Veterans Association Contracts Cogito to Improve Mental Health Outreach

Cogito Provides Behavioral Analytics Platform in Support of Suicide Prevention Boston, MA – December 15, 2015 – Cogito Corporation – the…

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Young woman working in call centre, surrounded by colleagues

Improving Member Engagement in Disability Insurance

Learn how Cogito’s care management solutions helped a top 5 health insurer increase member engagement in care management programs and improve employee return to work time through more engaging and humanized experiences.

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to Discuss How
Cogito Can Help Your Business