Archive:

Human Interaction in Customer Service Still Preferred Despite Technology Innovations, New Research Finds

New Cogito survey finds 46% of consumers prefer to speak to a human agent, but are comfortable with AI-assisted human interactions…

Read on businesswire.com

Josh Feast Of Cogito On How AI Can Improve The Customer Experience For Saas Products

It’s obvious by now that AI tools can be leveraged for huge cost-savings in contact centers. They’ll definitely impact the bottom line, but how will they impact the customer experience?

Read on medium.com

Human Interaction in Customer Service Still Preferred Despite Technology Innovations, New Research Finds

New Cogito survey finds 46% of consumers prefer to speak to a human agent, but are comfortable with AI-assisted human interactions…

Read on businesswire.com

Human Interaction in Customer Service Still Preferred Despite Technology Innovations, New Research Finds

New Cogito survey finds 46% of consumers prefer to speak to a human agent, but are comfortable with AI-assisted human interactions…

Read on businesswire.com

AI: The Secret to Unlocking Optimal Employee Wellbeing

After a year where the emergence of technology like generative artificial intelligence (AI) has sent ripple waves across the customer service industry, many have begun to fear that AI is here to replace human agents…

Read on techspective.net

One-Year of ChatGPT: How the Contact Center Could be Transformed with GenAI

As we recognize the first anniversary of OpenAI’s launch of ChatGPT in November, it’s evident that generative artificial intelligence (GenAI) technology, which powers tools like this, has ignited quickly in just one year…

Read on callcentertimes.com

Cogito Secures New Funding to Empower Better Agent and Customer Experiences

Cogito, the leader in real-time AI coaching and guidance for the enterprise, today announced it has secured new funding to help advance features aimed at better supporting agents in the contact center and improving customer experiences.

Read on businesswire.com

Cogito Secures New Funding to Empower Better Agent and Customer Experiences

Cogito, the leader in real-time AI coaching and guidance for the enterprise, today announced it has secured new funding to help advance features aimed at better supporting agents in the contact center and improving customer experiences.

Read on businesswire.com

Cogito Integrates AI Guidance into Fortune 25 Company’s CRM Platform

As the number of ways to interact with customers expands – alongside customer expectations – managing the customer experience is becoming more complex…

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Optimizing AI for the Employee Experience

In today’s job market, employees have more say over their work experiences than ever before, including where, when and how they work…

Read on callcentertimes.com

Cogito Expands Relationship with Fortune 25 Consumer Technology Company; Supports Frontline Contact Centers with Real-Time AI Guidance

Multi-year agreement sees Cogito’s real-time AI guidance integrated with the company’s internal CRM to support thousands of additional frontline agents.

Read on businesswire.com

Cogito Expands Relationship with Fortune 25 Consumer Technology Company; Supports Frontline Contact Centers with Real-Time AI Guidance

Multi-year agreement sees Cogito’s real-time AI guidance integrated with the company’s internal CRM to support thousands of additional frontline agents.

Read on businesswire.com

Cogito Expands Relationship with Leading U.S. Health Plan and Deepens API Integration with Fortune 25 Telecom Provider

Cogito continues to drive exceptional return on investment (ROI) for customers, leading to expanded and strengthened relationships with world’s largest brands.

Read on businesswire.com

Cogito Expands Relationship with Leading U.S. Health Plan and Deepens API Integration with Fortune 25 Telecom Provider

Cogito continues to drive exceptional return on investment (ROI) for customers, leading to expanded and strengthened relationships with world’s largest brands.

Read on businesswire.com

Cogito Partners with Medallia to Enhance Real-Time Agent Guidance Cues and Customer Journey Analytics with Emotion and Conversation AI

Cogito, the leader in real-time coaching and guidance for the enterprise, today announced a partnership with Medallia to deliver significant improvements in enterprise contact center experiences for both customers and agents…

Read on businesswire.com

Cogito Partners with Medallia to Enhance Real-Time Agent Guidance Cues and Customer Journey Analytics with Emotion and Conversation AI

Cogito, the leader in real-time coaching and guidance for the enterprise, today announced a partnership with Medallia to deliver significant improvements in enterprise contact center experiences for both customers and agents…

Read on businesswire.com

Helping Leaders Helping Agents Helping Customers

There are a variety of different ways customers can contact businesses when they have a complaint or concern…

Read on contactcenterpipeline.com

What Companies Should Know About Automating Customer Engagement

AI is everywhere. Bill Gates tells us its transformative power is “every bit as important as the PC, as the internet…”

Read on forbes.com

Sentiment Analysis Improves the Customer Experience

How sentiment analysis can improve the customer experience, how brands are using it, and the challenges that must be overcome.

Read on cmswire.com

Cogito Executive Interview

Sheri Greenhaus, Managing Partner of CrmXchange discussed Cogito with Joshua Feast, CEO and Co- founder at Cogito…

Read on crmxchange.com

Josh Feast, CEO and Co-Founder of Cogito – Interview Series

Josh Feast, is the CEO and Co-Founder of Cogito, an enterprise that combines Emotion and Conversation AI into an innovative platform that provides real-time coaching and guidance to contact center agents…

Read on unite.ai

100 Customer Experience Stats For 2023

Here are 100 fresh statistics about the state of customer experience in 2023…

Read on forbes.com

Cogito Introduces Real-Time Supervisor Alerts and Generative AI-Driven Smart Summaries for Agents to Drive Operational Excellence in the Contact Center

Cogito, the leader in real-time coaching and guidance for the enterprise, announced a new twist on generative AI applications combined with real-time supervisor alerts…

Read on businesswire.com

Cogito Introduces Real-Time Supervisor Alerts and Generative AI-Driven Smart Summaries for Agents to Drive Operational Excellence in the Contact Center

Cogito, the leader in real-time coaching and guidance for the enterprise, announced a new twist on generative AI applications combined with real-time supervisor alerts…

Read on businesswire.com

Bolstering Revenue And Resilience: Integrating CX & EX

It’s undeniable that customer experience (CX) is directly impacted by employee experience (EX)…

Read on techrseries.com

Reducing Call Wait Times for Success: Redefining CX with AI

How AI can assist call center agents to offer better customer experiences…

Read on spiceworks.com

Continuous EX Measurement Allows for Increased Ability to Make Positive Change

Real-time coaching and guidance solution provider Cogito has introduced a new EX measurement…

Read on dashnetwork.com

Cogito Announces the Employee Experience (EX) Score for Measuring Employee Sentiment in Customer Interactions

Cogito, the leader in real-time coaching and guidance for the enterprise, announced its Employee Experience (EX) Score…

Read on businesswire.com

Cogito Announces the Employee Experience (EX) Score for Measuring Employee Sentiment in Customer Interactions

Cogito, the leader in real-time coaching and guidance for the enterprise, announced its Employee Experience (EX) Score…

Read on businesswire.com

Generative AI Solutions for the Contact Center

A look at some use cases, challenges and solutions for implementing generative AI in contact centers…

Read on cmswire.com

What Is Emotion AI & Why Does It Matter?

Emotion AI, also known as affective computing, is a wide range of technologies used to learn and sense human emotions with the help of artificial intelligence (AI)…

Read on unite.ai

Thank You For Not Calling! Agents Are On The Verge Of Burnout, Study Finds

Is it just me, or do call center agents seem burned out lately?

Read on forbes.com

Empathy, AI, and the Customer Experience with Josh Feast, CEO of Cogito

Today we’re going to talk about the relationship between human empathy and conversation AI…

Listen on gregkihlstrom.com

The Telecom Provider Battle and the Criticality of CX

Between customer complaints and requests for perks, discounts, and upgrades, telecommunications contact centers face unique challenges…

Read on telecomramblings.com

Fortune 25 Healthcare Giant Signs Three-Year Renewal with Cogito

Cogito, the leader in real-time coaching and guidance for the enterprise, today announced a top U.S. health plan has renewed its agreement with Cogito through 2026…

Read on businesswire.com

Fortune 25 Healthcare Giant Signs Three-Year Renewal with Cogito

Cogito, the leader in real-time coaching and guidance for the enterprise, today announced a top U.S. health plan has renewed its agreement with Cogito through 2026…

Read on businesswire.com

On ChatGPT, Education and Compassion

During a recent training on crisis management our instructor – a dyed-in-the-wool Artificial Intelligence (AI) enthusiast – spent an inordinate amount of time praising ChatGPT…

Read on ted.adventist.org

Employee engagement: 3 considerations for 2023

The employee experience must be a top priority for business leaders in the coming year. Let these key principles guide your strategy…

Read on enterprisersproject.com

Cogito Enhances Conversation AI, Bolstering Real-Time Agent Assist and Coaching Capabilities

Product enhancements include a combination of topic-based machine learning models, self-service admin for easy topic generation, real-time transcription with emotion AI markup, and PCI/PII redaction…

Read on businesswire.com

Cogito Enhances Conversation AI, Bolstering Real-Time Agent Assist and Coaching Capabilities

Product enhancements include a combination of topic-based machine learning models, self-service admin for easy topic generation, real-time transcription with emotion AI markup, and PCI/PII redaction…

Read on businesswire.com

How to drive better customer satisfaction in insurance

Joshua Feast, CEO of artificial intelligence (AI) technology provider Cogito, said that focus on the emotional journey is critical to driving better customer satisfaction…

Read on insurancebusinessmag.com

23 AI predictions for the enterprise in 2023

It’s that time of year again, when artificial intelligence (AI) leaders, consultants and vendors look at enterprise trends and make their predictions. After a whirlwind 2022, it’s no easy task this time around.

Read on VentureBeat

Cogito Adds a Military-Focused Financial Services Customer

The financial institution is the latest customer to leverage Cogito’s emotion and conversation AI technology in delivering customer experience…

Read on CXscoop.com

Cogito Adds One of the Largest Military-Focused Financial Institutions as New Client, Continues Rich Company Tradition of Supporting Veterans and Active Personnel

Cogito, the leader in real-time coaching and guidance for the enterprise, announced the addition of one of the nation’s largest military-focused financial institutions as a new client, furthering its growth in the banking and financial services sector…

Read on businesswire.com

Cogito Adds One of the Largest Military-Focused Financial Institutions as New Client, Continues Rich Company Tradition of Supporting Veterans and Active Personnel

Cogito, the leader in real-time coaching and guidance for the enterprise, announced the addition of one of the nation’s largest military-focused financial institutions as a new client, furthering its growth in the banking and financial services sector…

Read on businesswire.com

8 Customer Experience Statistics You Need to Know

Customer experience has taken on a new level of importance for brands in 2022. Let’s take a look at eight customer experience statistics you need to know…

Read on cmswire.com

3 ways emotion AI elevates the customer experience

Technology serves as a way to bridge the gap between the physical and digital worlds. It connects us and opens up channels of communication in our personal and professional lives.

Read on VentureBeat

Five years on and real time guidance is now becoming a must have for a modern CX organization

Today’s interview on the podcast is with Josh Feast, the CEO and Co-Founder of Cogito, who provide real-time AI coaching & guidance for contact centers…

Listen on adrianswinscoe.com.com

Supporting Managers with EX Technology

The past few years have been turbulent ones for workers around the world, and with the current economic uncertainties more challenges will likely be faced….

Read on dashnetwork.com

The Evolution of Omnichannel Customer Service

Tailoring your customer service approach based on customer preferences is not a new concept. Brands have long realized the value of meeting individuals where they are—whether in brick-and-mortar stores, app-based or online platforms, or over the phone…

Read on customerthink.com

The Benefits of Real-Time Support

As the mounting pressure to attract and retain customers keeps leaders up at night, customer experience (CX) teams increasingly lean on technology advancements and digital-first tools to improve service interactions, with real-time support at the center of these adoption efforts.

Read on icmi.com

Cogito Announces an AI-Informed Personalized Coaching Solution to Support Frontline Professional Development

Cogito, the leader in real-time coaching and guidance for the enterprise, announced a new and enhanced solution targeted…

Read on businesswire.com

Cogito Announces an AI-Informed Personalized Coaching Solution to Support Frontline Professional Development

Cogito, the leader in real-time coaching and guidance for the enterprise, announced a new and enhanced solution targeted…

Read on businesswire.com

How to Take Control of the Service Experience

Customer service interactions can make or break an individual’s perception of a company and willingness to return. It remains critical for leaders to understand how less than satisfactory experiences impact customers, their loyalty and their likelihood to come back…

Read on customerthink.com

Josh Feast of Cogito On The Future Of Artificial Intelligence

As part of our series about the future of Artificial Intelligence, I had the pleasure of interviewing Josh Feast Josh Feast is the CEO and Co-Founder of Cogito…

Read on medium.com

Cogito Reaches Milestone Agent Deployment and Expands Internationally Amid Company Momentum and Funding

Cogito announced it successfully deployed its emotion and conversation AI platform to a Fortune 25 customer’s 30,000 plus agent workforce, the largest deployment of its kind in the contact center industry…

Read on businesswire.com

Cogito Reaches Milestone Agent Deployment and Expands Internationally Amid Company Momentum and Funding

Cogito announced it successfully deployed its emotion and conversation AI platform to a Fortune 25 customer’s 30,000 plus agent workforce, the largest deployment of its kind in the contact center industry…

Read on businesswire.com

Customer Service Unplugged: How To Scale Empathetic Customer Service

Take these five actions to meet the demands of today’s customer and agent. In these stressful times, we all need supportive, empathetic customer service. The agents who are charged with providing us this care are also under great stress…

Read on forrester.com

Do Your Customers Trust Your AI?

AI offers up a mixed bag of risks and advantages. Here’s what your customers expect when you use it…

Read on cmswire.com

Cogito Releases New Product Capabilities & Integrations Creating the Connected Contact Center Ecosystem

The enhancements and improved platform flexibility enable leading organizations to deliver enhanced customer experience and provide deeper agent support

Read on businesswire.com

Cogito Releases New Product Capabilities & Integrations Creating the Connected Contact Center Ecosystem

The enhancements and improved platform flexibility enable leading organizations to deliver enhanced customer experience and provide deeper agent support

Read on businesswire.com

The Data Behind Improving Employee Experiences for Customer-Facing Organizations

Whether or not hybrid work is deemed successful varies greatly today. Many industries have found the right technology, solutions and processes that allow their organizations to thrive in an entirely new way of working…

Read on customerthink.com

Charting a New Course of Neural Networks with Transformers

State-of-the-art machine learning and artificial intelligence (AI) systems have achieved significant technological advancements in recent years alongside the technology’s growing interest and widespread demand…

Read on rtinsights.com

The Feelings Lab Podcast: Compassion & Customer Service w/ Josh Feast

Josh Feast, MIT alumnus and CEO and co-founder of AI company, Cogito joins me on the Tech Talks Daily podcast to share his story and how the human-AI relationship will define the future of work…

Listen on Apple Podcasts

Cogito Announces Updates to Emotion AI Software on Salesforce AppExchange

Customers can now benefit from the power of Emotion AI for real-time coaching, guidance and continuous CX and EX measurements

Read on businesswire.com

Cogito Announces Updates to Emotion AI Software on Salesforce AppExchange

Customers can now benefit from the power of Emotion AI for real-time coaching, guidance and continuous CX and EX measurements

Read on businesswire.com

3 Ways Contact Center Leaders Can Prioritize Agents’ Wellbeing

Today, 70% of employees admit they feel more isolated than ever before while working remotely, signaling the toll hybrid work is taking on mental health

Read on icmi.com

Emotion AI’s risks and rewards: 4 tips to use it responsibly

Over the past two weeks, emotions have run high around the evolution and use of emotion artificial intelligence (AI), which includes technologies such as voice-based emotion analysis and computer vision-based facial expression detection…

Read on VentureBeat

Why We Need AI That Explains Itself

It’s easier to trust data you can understand. Hear from Raj Gupta, the Chief Engineering Officer at Cogito, about understandable AI.

Read on lifewire.com

Cogito Announces New Executive Leadership Appointments

The internal promotions celebrate the strategic and driven leaders committed to Cogito’s growth.

Read on businesswire.com

Cogito Announces New Executive Leadership Appointments

The internal promotions celebrate the strategic and driven leaders committed to Cogito’s growth.

Read on businesswire.com

3 predictions for AI adoption in 2022

More organizations will tune into the far-reaching benefits of a symbiotic human-AI relationship in the coming year. Here’s how.

Read on InfoWorld

Customers Know How To Solve Data, Privacy And AI Trust Issues. Brands Should Listen To Them

New research provides clues as to how brands should respond to customers’ feelings about data, privacy, and the use of artificial intelligence (AI).

Read on Forbes

Big Data Industry Predictions for 2022

Around this time of year, I usually receive a swathe of customer experience related predictions from different sources.

Read on Inside Big Data

Report: 43% of Consumers Feel Transparency is Key for Positive AI Innovations

Around this time of year, I usually receive a swathe of customer experience related predictions from different sources.

Read on VentureBeat

Natural Language Processing and Conversational AI in the Call Center

Natural language processing (NLP) and conversational AI are often used together with machine learning, natural language understanding (NLU) to create sophisticated applications that enable machines to communicate with…

Read on cmswire.com

The dawn of tappigraphy: does your smartphone know how you feel before you do?

We all fear our smartphones spy on us, and I’m subject to a new type of surveillance. An app called TapCounter records each time I touch my phone’s screen…

Read on theguardian.com

Avoid These Six Behaviors for Better Customer Experience

Many of us have been that frustrated, disappointed or eager customer on the other end of a customer service call. We can feel whether or not the representative is truly engaged and trying to connect to solve the issue…

Read on callcentertimes.com

Why camera-optional policies and no-meeting days are not enough

It’s hard to fathom all that has unfolded during the pandemic and the impact on future workplaces, especially when there is no rulebook to follow…

Read on fastcompany.com

What Is Ethical AI and Why Is It Vitally Important?

As AI begins to play a much larger role in our daily lives, informing healthcare decisions, making recommendations and helping employees make more informed, faster decisions, it becomes more important that ethics and morality are built into AI applications…

Read on cmswire.com

1715: How the Human-AI Relationship Will Define the Future of Work

Josh Feast, MIT alumnus and CEO and co-founder of AI company, Cogito joins me on the Tech Talks Daily podcast to share his story and how the human-AI relationship will define the future of work…

Listen on techblogwriter.co.uk

Nuances of Speech Recognition with Cogito’s Dr. John Kane

Dr. John Kane, Head of Signal Processing & Machine Learning at Cogito, explains the challenges brought on by the oft-repeated truism “speech is more than text”, and how Cogito addresses these challenges…

Listen on podcasts.apple.com

Cogito’s Growing Client Roster Now Includes Eight Fortune 25 Companies

BOSTON–(BUSINESS WIRE)

Read on businesswire.com

Cogito’s Growing Client Roster Now Includes Eight Fortune 25 Companies

BOSTON–(BUSINESS WIRE)

Read on businesswire.com

Augment Your Contact Center Productivity with Cogito Dialog’s Integration with Amazon Connect

Amazon Connect is an easy-to-use omnichannel cloud contact center that helps businesses provide superior customer service at a lower cost…

Read on aws.amazon.com

Why AutoML Is Emerging as a Key Digital Workplace Technology

Over the past year there has been a great deal of talk about both automation and machine learning (ML). However, it has become increasingly common to see the two together particularly in the form of automated machine learning, or AutoML…

Read on cmswire.com

Don’t Be Resistant to Change: Allow AIs to Transform Your Business

AI, which is primarily known as Artificial Intelligence, is a gain in today’s workforces. Artificial Intelligence can manage repetitive and mundane tasks across companies, freeing up individuals in IT, marketing, HR, and other creative exercises that help resolve complex issues and focus more on achieving desirable work done…

Read on thriveglobal.com

The new world of work: You plus AI

Emerging technologies meet both advocates and resistance as users weigh the potential benefits with the potential risks. To successfully implement new technologies, we must start small…

Read on venturebeat.com

Achieving Call Center Success in the Era of Hybrid Work

Call centers everywhere are experiencing a significant change as hybrid work becomes increasingly popular — a shift fueled by the complexities of remote work…

Read on callcentertimes.com

Cogito Welcomes New Chief Engineering Officer to Drive Innovation and Accelerate Technical Transformation

Cogito, the leader in AI Coaching Systems for the enterprise, today announced the appointment of its new Chief Engineering Officer, Raj Gupta…

Read on businesswire.com

Cogito Welcomes New Chief Engineering Officer to Drive Innovation and Accelerate Technical Transformation

Cogito, the leader in AI Coaching Systems for the enterprise, today announced the appointment of its new Chief Engineering Officer, Raj Gupta…

Read on businesswire.com

JobMakers Podcast: Josh Feast Answers the Call with AI

This week on JobMakers, Guest Host Jo Napolitano talks with Josh Feast, the CEO and Co-Founder of Cogito, a Boston-based software company…

Listen on ricochet.com

3 strategies for workers to shift to hybrid work with emotional intelligence

The founder of Cogito offers simple ways employees can tactfully manage up for the future of work, ultimately evoking empathy and connection…

Read on fastcompany.com

Cogito included in Forrester’s Now Tech: Conversational Intelligence, Q2 2021

You can use conversation intelligence to deliver customer experience (CX) insights at scale, improve CX behaviors at scale, and accelerate your revenue engine…

Read on forrester.com

Artificial Intelligence in Customer Support: What AI Means for Your Chatbots

When we speak about artificial intelligence, most people associate it with “something smart.” From voice assistants capable of finding the answer to any question and self-driven cars to cutting-edge fridges…

Read on readwrite.com

Adapting to Today’s Modern Workplace Requires Human Connection

When call centers were first emerging, they were viewed as a necessary evil—organizations sold products and services to customers, and those customers needed to be served and supported…

Read on customerthink.com

How AI and Staff-First Policies Augmented the Customer Experience in the Contact Center

Over the past year there were three distinct phases of change within these centers. One was adapting to a remote workplace, the second was implementing new technology to enhance the customer and staff experience…

Read on ICMI.com

Aviva Canada Selects Cogito & Five9 to Drive Empathic Interactions in its Contact Center

Cogito, the leader in AI Coaching Systems for the enterprise, today announced that Aviva Canada has selected Cogito’s AI Coaching System…

Read on businesswire.com

Aviva Canada Selects Cogito & Five9 to Drive Empathic Interactions in its Contact Center

Cogito, the leader in AI Coaching Systems for the enterprise, today announced that Aviva Canada has selected Cogito’s AI Coaching System…

Read on businesswire.com

3 Ways Organizations Are Under Utilizing AI In Their CX

Over the last 12 months, we have seen a surge in investment in Artificial Intelligence (AI) enabled customer self-service technologies as brands have put in place tools that have helped deflect calls away from their support teams and allow customers to self serve…

Read on Forbes.com

How Emotions Analytics Will Change the Way You Engage With Your Customers

Customer data gives you a clearer picture of your audience. Just knowing the basic demographics of your customers helps you identify the right channels to target and refine your messaging.

Read on customerthink.com

Cogito Adds New CFO to Leadership Team

Cogito, the leader in AI Coaching Systems for the enterprise, today announced the appointment of its new Chief Financial Officer, Doug Wendell…

Read on businesswire.com

Cogito Adds New CFO to Leadership Team

Cogito, the leader in AI Coaching Systems for the enterprise, today announced the appointment of its new Chief Financial Officer, Doug Wendell…

Read on businesswire.com

Cogito Adds CX and SaaS Expert to Board

Cogito, the leader in AI Coaching Systems for the enterprise, today announced the appointment of its new board member, Susan Carstensen.

Read on businesswire.com

Cogito Adds CX and SaaS Expert to Board

Cogito, the leader in AI Coaching Systems for the enterprise, today announced the appointment of its new board member, Susan Carstensen.

Read on businesswire.com

Cogito Appoints Mark Leonard as Executive Vice President of Customer Success

Cogito, the leader in AI Coaching Systems for the enterprise, today announced the appointment of Mark Leonard to Executive Vice President of Customer Success…

Read on businesswire.com

Cogito Appoints Mark Leonard as Executive Vice President of Customer Success

Cogito, the leader in AI Coaching Systems for the enterprise, today announced the appointment of Mark Leonard to Executive Vice President of Customer Success…

Read on businesswire.com

AI & Shopping: A New Retail Era

AI and broadband were already eating retail for breakfast. In the first half of 2019, we saw 19 retailer bankruptcies. And with the COVID-19 pandemic, the retail apocalypse is only accelerating.

Read on medium.com

SalesTechStar Interview with Jim Nystrom, Chief Sales Officer at Cogito

Jim Nystrom, Chief Sales Officer at Cogito talks about a few pertinent ways for sales and marketing teams to drive better alignment and processes in this quick chat.

Read on SalesTechStar.com

Cogito Announces The AI Coaching System for the Enterprise

BOSTON–(BUSINESS WIRE)–Cogito, the leader in AI Coaching Systems for the enterprise, today announced a significant leap forward in its human-aware technology

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Cogito Announces The AI Coaching System for the Enterprise

BOSTON–(BUSINESS WIRE)–Cogito, the leader in AI Coaching Systems for the enterprise, today announced a significant leap forward in its human-aware technology

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The tech driving next-gen customer service

As customer service teams contribute more significantly to a brand’s bottom line, technology is playing a bigger role in their day-to-day workflow…

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Cogito Secures $25 Million in Funding to Expand its AI Coaching System to More Enterprises

Funding Enables Cogito to Meet Increased Demand for Emotional Connection in the Distributed Workforce…

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Call-Center Agents Get a Human Touch

New software aims to improve call-center agents’ performance in real-time, measuring and honing skills like phone etiquette, empathy…

Read on WSJ.com

The Machine That Makes You Human

Why the Secret to Making Customer Service More Human Isn’t Human at All. Welcome to the age of A.I.-driven empathy…

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Cogito Wins Disruptive Technology of the Year

Cogito winner of CCW Excellence Award for Disruptive Technology of the Year…

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Root Out Bias at Every Stage of Your AI-Development Process

Bias mitigation is a fairly technical process, where certain techniques can be deployed depending on the stage in the machine learning pipeline…

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Worried About AI Taking Your Job? More Likely, It Will Become Your Boss

You got a little too caught up in Instagram and lost track of time. You dash over to your home office to quickly log into to work hoping no one will notice your….

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Cogito CEO Honored by Goldman Sachs for Entrepreneurship

Josh Feast, CEO and Co-Founder, Among 100 Most Intriguing Entrepreneurs at 2020 Builders + Innovators Summit…

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Cogito CEO Honored by Goldman Sachs for Entrepreneurship

Josh Feast, CEO and Co-Founder, Among 100 Most Intriguing Entrepreneurs at 2020 Builders + Innovators Summit…

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Cogito CEO Honored by Goldman Sachs for Entrepreneurship

Josh Feast, CEO and Co-Founder, Among 100 Most Intriguing Entrepreneurs at 2020 Builders + Innovators Summit…

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2020 ICMI Global Contact Center Award Winners Announced

During the first-ever virtual ICMI Contact Center Expo, the winners of the 2020 ICMI Global Contact Center Awards were announced…

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Alexa, do I have COVID-19?

Researchers are exploring ways to use people’s voices to diagnose coronavirus infections, dementia, depression and much more…

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Conversational AI Based On Nonverbal Cues Can Be More Effective

Conversational AI Based On Nonverbal Cues Can Be More Effective…

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Cogito’s AI Coaching System Integrates with Amazon Connect to Help Organizations Immediately Benefit from Human Augmentation

Customer-First Enterprises Can Provide In-the-Moment Behavioral Guidance and Measurement to Call Center Employees…

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How Emotional Analytics Can Help Business Brands

It Is High Time to Integrate Data-Driven Analytics with Emotional Analytics for Better Customer Experience (CX)…

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Worried? Angry? Where machines excel in detecting customer emotions

Banks and credit unions have increasingly been using artificial intelligence that discerns and analyzes emotion to pick up elusive signals over text, audio and video…

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Technology and innovation: Building the superhuman agent

The latest tools have the potential to transform the performance of contact center agents…

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Maintaining A Consistent Customer Experience In A Transition To A New Normal

While many countries are still grappling with the first wave of infections from the coronavirus pandemic, lockdown conditions in many other countries are easing…

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Human Connection Is More Important Than Ever During Coronavirus

As we’ve been forced to practice social distancing during the past two months, people have realized how much they crave human connection…

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How Artificial Intelligence is Taking Call Centers to the Next Level

Using AI solutions to detect customer sentiment may offer positive results–like better service, greater revenues, and stronger brand loyalty…

Read on techrepublic.com

How Remote Working Is Reshaping A Future New World Of Work

COVID-19 struck fast and hard. And most of us had to hit the ground running to accommodate our attitudes and habits as we started working from home…

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Has the Coronavirus Made Us More Human?

How remote working sensitizes us to one another despite social isolation…

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4 Truths That Will Improve Your Remote Leadership Skills Overnight

Practical tips by current executives to help simplify your leadership…

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Cogito Receives the 2019 CUSTOMER Magazine Workforce Optimization Innovation Award

CUSTOMER Magazine Announces Winners of 4th Annual Workforce Optimization Innovation Awards…

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Cogito Receives the 2019 CUSTOMER Magazine Workforce Optimization Innovation Award

CUSTOMER Magazine Announces Winners of 4th Annual Workforce Optimization Innovation Awards…

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Cogito Appoints Industry Leader as President & Chief Customer Officer

David Sudbey’s three decades in customer experience and voice technology to propel company’s next phase of growth…

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Josh Feast of Cogito Corp. brings emotional intelligence to artificial intelligence

MIT-spinoff has developed an artificial intelligence software product that can analyze emotional and behavioral cues of customers and agents who talk to each other on call-center phones..

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Cogito Wins 2020 CUSTOMER Product of the Year Award

Recipients of the 2020 CUSTOMER Products of the Year Award Announced…

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Cogito Wins 2020 Stevie® Award for Best Contact Center Solution

Award winners in the 14th annual Stevie® Awards for Sales & Customer Service are listed by category, arranged in the following groups of categories…

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4 Ways to Address Gender Bias in AI

Any examination of bias in AI needs to recognize the fact that these biases mainly stem from humans’ inherent biases. The models and systems we create and train are a reflection of ourselves.

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Cogito Partners with Concentrix to Enhance Customer Experience

Cogito announces a strategic reseller partnership with Concentrix, a technology-enabled global business services company specializing in customer engagement and improving business performance for the world’s best brands.

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Q&A: How AI Tech Can Make Humans More Emotionally Intelligent

Research has shown that behavioral signaling is largely universal – not only across cultures, but across species too. Based on this knowledge, Cogito Corp. has created an AI technology to analyze how humans interact with each other during conversations.

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Cogito Office Tour in Boston

Cogito provides human aware technology to help professionals elevate their performance. Take a tour of their beautiful office space located in Boston.

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Technologists Are Creating Artificial Intelligence to Help Us Tap Into Our Humanity. Here’s How (and Why).

When being empathetic is your full-time job, burning out is only human.

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Cogito Receives $20 Million in Funding to Extend Market Leadership

Cogito, a leader in real-time emotional intelligence solutions, today announced it raised $20 million in growth equity funding.

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Robots Are Actually Teaching Humans To Be More Compassionate

In a shocking twist when it comes to the world of artificial intelligence, robots are now teaching humans how to be more humane.

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AI at work: Machines are training human workers to be more compassionate

For about 1,700 agents at the call center of Humana Pharmacy, the software called Cogito is becoming part of their work lives.

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How Artificial Intelligence Is Preventing Cognitive Overload, Compassion Fatigue and Job Burnout

Organizations are beginning to grasp the severity of burnout and the impact it has on your life and health in the long term.

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Cogito Adds Accomplished Industry Leader as Chief Sales Officer

Cogito announces the appointment of Jim Nystrom to Chief Sales Officer.

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This AI Software Is ‘Coaching’ Customer Service Workers. Soon It Could Be Bossing You Around, Too

Cogito – an artificial intelligence program designed to help customer service workers communicate more clearly, empathize with frustrated callers, and improve their overall performance.

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A Machine May Not Take Your Job, but One Could Become Your Boss

The goal of automation has always been efficiency. What if artificial intelligence sees humanity itself as the thing to be optimized?

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Feeling emotional? The machines know

Across industries, AI is transforming the way we work, with programs that can analyze thousands of data points instantaneously, and, ideally, help us do our jobs — or even help us get one.

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Making AI More Emotional – Part Two

Cogito, an application that analyzes behavioral signals in voice conversations to improve interactions with enterprise customers and monitor mental health patients.

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Making AI More Emotional – Part One

Emotions are our most human quality, but what if we could teach AI to understand our feelings? The goal of artificial intelligence (AI) research has shifted over the years…

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Cogito Raises $37M in Growth Equity Funding

BOSTON–(BUSINESS WIRE)–Cogito, the leader in augmented intelligence, today announced it raised $37 million in Series C growth equity funding…

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