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Raise Empathy
to Protect Telecom Margins and Market Share
Cogito emotional intelligence coaching enables you to provide the best telco customer experience for a competitive edge.
No matter how differentiated your products and services may be, what really identifies your brand is its customer experience. That’s where Cogito AI comes in.
Telecom companies can use Cogito AI to improve key metrics of success. Cogito customers in business-facing similar challenges are using it to raise CSAT 13% and first contact resolution 9%.
Average handle times have dropped as much as 7%.
They’re using Cogito AI to ensure consistently high emotional intelligence on every call, across the enterprise, whether agents are working in-house, remotely, or as BPO outsources.
Streamline Your Customer Concern Resolution Process by Raising CX
Telecommunications products tend to be generic. It’s hard to differentiate them. And in making it easier for customers to serve themselves, telecom companies have made it easier for customers to switch.
It’s vital to stand out and please them when they call. And they call with the hardest problems.
Cogito provides a tech and telco call center AI solution that helps guide representatives to provide a higher quality experience by ensuring they promote understanding, present competence, and drive empathy in every conversation.
Improve Operations
at All Levels of the Organization
Cogito does not stop with raising agent performance. Supervisors use Cogito data to provide more informed mentoring.
And Cogito data informs decisions at the highest levels of the enterprise. New features such as Cogito™ True Sentiment pairs the Cogito CX score with transcriptions, overcoming the chief flaw of conventional sentiment analysis and enabling truly informed text analytics.
Whether for acquiring new accounts, servicing existing accounts, cross-selling or upselling, Cogito AI raises quality as it reduces costs.
And it does so by supporting the human connection that boosts customer retention in the telecom industry and keeps agents fulfilled in their careers.
Tech and Telco AI That Scales Empathy Across the Enterprise
Cogito offers the first scalable way for every agent to display more consistent emotional intelligence, delivering empathy on every call.
Improving the empathy of phone agents creates stronger human connections, leading to better conversational outcomes, such as:
- Reduced call handle times
- Increased first call resolution
- Improved customer satisfaction and net
promoter scores - Increased customer lifetime value
For a no-obligation demonstration, contact us today.
