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Raise Empathy to Improve Retail Service

Cogito emotional intelligence coaching improves the customer experience for a competitive edge.

No matter how differentiated your products and services may be, what really identifies your brand is its customer experience. That’s where Cogito AI comes in.

Cogito AI ensures consistently high emotional intelligence on every call, across the enterprise, whether agents are working in-house, remotely, or as BPO outsources.

Improve Customer Satisfaction by Raising CX

In making it easier for customers to serve themselves, retail companies have made it easier for customers to switch. 

It’s vital to stand out and please them when they call. And they call with the hardest problems.

Cogito helps guide representatives to provide a higher quality experience by ensuring they promote understanding, present competence, and drive empathy in every conversation.

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Improve Operations
at All Levels of The Organization

Cogito does not stop with raising agent performance. Supervisors use Cogito data to provide more informed mentoring.

And Cogito data informs decisions at the highest levels of the enterprise. New features such as Cogito™ True Sentiment pairs the Cogito CX score with transcriptions, overcoming the chief flaw of conventional sentiment analysis and enabling truly informed text analytics.

Whether for acquiring new accounts, servicing existing accounts, cross-selling or up-selling, increase revenue per customer as Cogito AI raises quality and reduces costs.

And it does so by supporting the human connection that keeps customers coming back and agents fulfilled in their careers.

Retail AI That Scales Empathy Across the Enterprise

Cogito offers the first scalable way for every agent to display more consistent emotional intelligence, delivering empathy on every call.

Improving the empathy of phone agents creates stronger human connections, leading to better conversational outcomes, such as:

  • Reduced call handle times
  • Increased first call resolution
  • Improved customer satisfaction and net
    promoter scores
  • Increased customer lifetime value

For a no-obligation demonstration, contact us today.

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