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Service to Sales
Facing challenges in converting service interactions to sales? Agents often miss opportunities, leaving revenue on the table. Cogito's AI-driven solution enhances customer service calls with real-time guidance and data-driven insights, enabling agents to seize sales opportunities effectively. Transform your customer interactions into revenue-generating moments with Cogito.
Maximize Sales Potential with Real-Time Guidance
Cogito's Real-Time Coaching & Guidance platform is designed to empower agents by providing dynamic, customizable cues directly during customer interactions. This innovative approach allows operations leaders to design and adjust cues based on specific conversation needs and agent experience. It ensures that agents are equipped with the right tools and knowledge to identify and leverage new sales opportunities effectively. By integrating real-time guidance through the Cogito Companion mini-app, slide-in alerts, or directly within their desktop application, agents receive tailored support that aligns with their progress and coaching goals, driving both performance improvement and enhanced commercial outcomes.
Close More Deals with Data-Driven Coaching
With AI-generated and a personalized coaching module, Cogito equips your agents to refine their sales techniques continuously. This empowerment leads to greater productivity and a higher rate of deal closures. Equip your team with the edge they need to thrive in a competitive sales environment.
The Link Between NPS & Revenue Generation
Exceptional service opens the door to additional sales opportunities. Cogito's real-time agent assist technology enables you to deliver standout customer experiences, fostering loyalty and driving your bottom line. With AI-generated insights, Cogito equips your agents to refine their sales techniques continuously. This empowerment leads to greater productivity and a higher rate of deal closures. Equip your team with the edge they need to thrive in a competitive sales environment.
CASE STUDY
A Tailored Approach to Sales Success: The Journey of a Leading Cable Service Provider
Discover how a leading cable service provider amplified its sales results by implementing Cogito. Despite a strong training foundation, the need for a tool that offers continuous coaching and live feedback was evident. This shift not only boosted the agents' sales skills but also significantly improved customer interactions, aligning with the future of customer service excellence.
What our Customers are Saying About
Our AI Software
On any given day, our agents can face high call volumes spanning a wide array of topics of conversation. Cogito has transformed these interactions, providing real-time support and guidance that helps agents empathetically connect and communicate. At the same time, we now have increased visibility into agent performance, allowing us to better innovate at scale.
Built for the Modern Enterprise
Human Adaptive
Easy to learn and simple to use. Instantly access call recordings and insights anytime.
Easy to integrate
Cloud-based, easy to deploy and rapidly connect with Telephony, CRM and Business Intelligence.
Always secure
Meeting and exceeding the security and compliance needs of today's largest enterprises.
Better with time
Cogito learns more as you do more – helping your organization perfect communication.
Get A Personalized Demo
With one of our experts to learn what emotion and conversation AI can do for your agents, team leaders, and your customer experience.