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Deepen Relationships & Execute Flawless Workflows in Every Interaction
AI technology is not just transforming but significantly heightening the intricacies of customer-agent dynamics. With an influx of sophisticated GenAI solutions, contact center operations leaders face mounting pressure to integrate AI into their ecosystems. This evolving landscape demands a strategic balance of technology and human touch to meet the complex needs of modern customer service.
Increase Call Efficiency
Real-time in call guidance helps agents listen better and speak more confidently and concisely, connecting with customers through empathy.
Boost Satisfaction
Live alerts assist agents in building rapport by tailoring their speaking style to the needs of each customer.
Accelerate Agent Onboarding
Reduce the time to proficiency and ensure a superior training experience. Let's empower your agents to drive excellence in customer service at lightning speed.
Improve Continuously
Predictive models from Emotion AI, Conversation AI, and now Generative AI highlight the patterns that lead to higher performance.
Deliver a Superior, Augmented Customer Service Call Center
28%
Increase in
Customer Satisfaction
15%
Decrease in Average Handle Time
10%
Reduction in
Customer Callbacks
90%
Increase in
Customer Feedback
Elevating Customer Experience with Real-Time Emotional Intelligence
Read this case study to learn how Cogito helped one Fortune 100 health insurer reduce handle times, improve customer satisfaction, and elevate service delivery through real-time emotional intelligence.
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