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Empathy in
Every Interaction
Cogito analyzes voice signals in phone conversations and empowers agents to build better rapport on every call, which can improve customer satisfaction.
Increase Call Efficiency
Real-time in call guidance helps agents listen better and speak more confidently and concisely, connecting with customers through empathy.
Boost Satisfaction
Live alerts assist agents in building rapport by tailoring their speaking style to the needs of each customer.
Gain Unrivaled Insight
Get instant feedback on agent speaking performance and customer perception on
every call.
Improve Continuously
Predictive models reveal the behavioral patterns that lead to higher performance.
Deliver a Superior, Augmented Customer Service Call Center
28%
Increase in
Customer Satisfaction
15%
Decrease in Average Handle Time
10%
Reduction in
Customer Callbacks
90%
Increase in
Customer Feedback
Elevating Customer Experience with Real-Time Emotional Intelligence
Read this case study to learn how Cogito helped one Fortune 100 health insurer reduce handle times, improve customer satisfaction, and elevate service delivery through real-time emotional intelligence.
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