in Real-Time to Drive Transformative Outcomes
Cogito performs live, in-call voice analysis to augment behavior in real-time to create better human connections at scale with your agents, wherever they work – in your contact center, in a BPO, or remotely.
Guide Your Frontline Teams With Cues the Way They Want
Cogito lets you choose how cues should be delivered to your customer service reps. It can be inside the Cogito Companion mini-app, through non-intrusive slide-in alerts, or embedded in their desktop application. Cogito lets you adjust their frequency based on the conversation type or employee tenure. Companion also provides employees with a convenient place to check their progress against their coaching goals.
Agent Smart Summaries Powered by Generative AI
Reduce time spent on post-call work with Agent Smart Summaries. Featuring personalized insights, these auto generated summaries powered by generative AI highlight key topics and key behaviors from every call to drive better business outcomes. This feature leverages Cogito’s own emotion AI, conversation AI and large language models to highlight key topics discussed, identify new coaching opportunities for the agent, and celebrate great conversations. Smart Summaries are available after every customer interaction, and provide agents with the tools to improve performance & get more insights from every interaction. While many industry players may offer simple call summaries, Cogito’s approach centers on the successful integration of technology into everyday operations while also giving agents visibility into the behavioral signals that can impact outcomes.
Human-Centered AI Coaching That Goes Beyond Traditional
Cogito is the market leader in call center AI solutions, with over a decade of advanced R&D and hundreds of millions of analyzed phone conversations. Our unique combination of rich human behavior insights with real-time streaming natural language processing, unique to Cogito, allows us to combine the best of both worlds for a truer understanding of employee behavior and customer sentiment in real-time.
Leverage Human Aware Insights to Revolutionize Business Outcomes
Cogito brings together the power of guidance inferred from the context of the conversation and coaching nudges derived from speaking behaviors. It drives better conversation outcomes and better customer experience. It reduces average handling times (AHT) and increases first-call resolutions (FCR). It eventually reduces your employee stress, contributing to their well-being.
What our Customers are Saying About
Our AI Software
Cogito helps our team leaders and managers have visibility on agent calls in real-time. It helps us understand how our agents’ interactions will impact today’s performance and enables us to coach our agents to better handle calls.
One of my teammates needed lots of help with delivering empathy generally speaking. Since using Cogito, his survey scores have hit higher numbers. Cogito reinforces the coaching I give him offline and now that he has a visual representation of his speaking behaviors he has been able to successfully target that behavior.
On any given day, our agents can face high call volumes spanning a wide array of topics of conversation. Cogito has transformed these interactions, providing real-time support and guidance that helps agents empathetically connect and communicate. At the same time, we now have increased visibility into agent performance, allowing us to better innovate at scale.
Built for the Modern Enterprise
Easy to learn and simple to use. Instantly access call recordings and insights anytime.
Easy to integrate
Cloud-based, easy to deploy and rapidly connect with Telephony, CRM and Business Intelligence.
Meeting and exceeding the security and compliance needs of today's largest enterprises.
Better with time
Cogito learns more as you do more – helping your organization perfect communication.
Interested in benchmarking your customer service empathy output vs your peers? Cogito is offering a complimentary analysis for contact centers with 500 or more agents.
Get A Personalized Demo
With one of our experts to learn what emotion and conversation AI can do for your agents, team leaders, and your customer experience.