The Cogito

Connected Ecosystem

Cogito's roots lie in supporting the front line; we have evolved to extend the reach of our AI driven insights to adjacent systems, operations, and tools that makeup the Contact Center Ecosystem.

This includes the CRM systems that agents rely on to track the customer journey, the analytics engines that ingest and action key data, as well as the cloud, telephony, and other CCaaS systems integral to daily operations.

Cogito supports the whole contact center ecosystem with Emotion and Conversation AI, enabling the Cogito Connected Ecosystem of integration partners and powering the teams behind great CX and EX. We are proud to partner with the top platform providers in the contact center space. If you are a company focused on CX and EX transformation for the enterprise and are interested to learn more about partnering with Cogito, please click below. We look forward to speaking with you soon!

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ecosystem

Technology Partners

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AWS

Cogito is a cloud native SaaS provider built in AWS. We support a proprietary integration with the Amazon Connect CCaaS voice routing platform and can support enterprise customers at any scale.

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Five 9

Cogito uses the Five9 VoiceStream API to integrate with this industry leading CCaaS platform. Enterprise customers currently using, or planning to move to, Five9 can quickly deploy Cogito in order to optimize agent performance. One of the world’s largest hospitality brands uses Cogito and Five9 today!

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Genesys

Cogito uses the Genesys WebHook API to integrate with Cloud CX. Given our focus on large enterprise contact centers, we also support integration with the legacy Genesys Engage and Connect platforms. Cogito and Genesys have several joint enterprise customers in production including customers running on all three platforms.

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Salesforce

Cogito partners with Salesforce to help agents using Salesforce Service Cloud deliver a better experience. Customers running Service Cloud can integrate Cogito to deliver our agent cues via iFrame or TOAST notifications allowing a “single pane of glass” for the agent UI. Several globally recognized brands use this integration to drive better CX and EX outcomes today!

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Avaya

Cogito is a member of Avaya’s DevConnect program which enables, supports and extends the market reach of application developers and technology companies to offer Avaya customers end-to-end solutions that address their business challenges. Cogito and Avaya have several joint enterprise customers in production. In addition to our technology partnership, Avaya is also an investor in Cogito.

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Cisco

Cogito integrates with Cisco’s Unified Contact Center Enterprise (UCCE) telephony platform which helps contact centers to deliver proactive and personalized customer experiences for their customers. Cogito and Cisco have several joint enterprise customers in production.

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Nice

Cogito is a member of the NICE DEVone partner ecosystem. As an ISV developer partner, Cogito leverages NICE API’s to integrate with the CXone platform in order to deliver our solution into contact centers running on the CXone platform.

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Medallia

Integration with the number one recognized Customer Feedback Management technology platform allows for bi-directional data flow to enhance Cogito’s real time agent guidance cues and enhance Medallia customer journey analytics. This combined solution will further our positive impact on operational cost, conversion rates and CX/EX metrics.

What our Partners are Saying About

Our AI Software

Cogito has a long history of delivering best-of-breed, real-time agent guidance tools for the enterprise contact center and we are proud to call them a partner.

Walt Rossi VP Business Development, Five9

Interested in becoming a Cogito Partner?

If your company is interested in joining the Cogito Partner Network, please get started by connecting with us.

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