Customers

The largest enterprises are leveraging Cogito

Proven at Scale - Used by the

World's Leading Brands

Cogito is used by 8 of the Fortune 25 brands across diverse industries including healthcare payers; property, casualty, and life insurers; telecom and cable providers. With deployments up to 30,000 concurrent agents, Cogito is a proven solution meeting the most stringent enterprise requirements.

3 of the Top 5

US Telecom & Technology Companies

2 of the Top 5

US Cable Providers

4 of the Top 5

National Health Insurers

3 of the Top 5

Pharmacy
Benefits Managers

Customer Success

Finance

A leading financial institution improved CX and agent productivity simultaneously using Cogito

One of the world's most respected financial institutions leveraged Emotion AI to improve its Net Promoter Score (NPS) and cut Average Handling Time (AHT) while transitioning to a work-from-anywhere model.

Insurance

A large disability insurance provider drove member engagement with Cogito

A top disability insurance carrier developed a deeper, more human connection between members and case managers while reducing Average Handling Time (AHT) by 23%.

Healthcare

A regional healthcare insurer leverages in-call guidance for patient engagement

An F100 health insurer turned around a flat NPS and stagnant customer satisfaction ratings through in-call guidance and coaching.

On any given day, our agents can face high call volumes spanning a wide array of topics of conversation. Cogito has transformed these interactions, providing real-time support and guidance that helps agents empathetically connect and communicate. At the same time, we now have increased visibility into agent performance, allowing us to better innovate at scale.
Janesh Patel,
Group Vice President of Global Contact Centers & Franchise System Support, Wyndham Hotels & Resorts

Let One of Our Experts Share

What Emotion & Conversation AI Could Do for You