Proven at Scale - Used by the
World's Leading Brands
Cogito is used by 5 of the Fortune 25 brands across diverse industries including healthcare payers; property, casualty, and life insurers; telecom and cable providers. With deployments up to 30,000 concurrent agents, Cogito is a proven solution meeting the most stringent enterprise requirements.
3 of the Top 5
US Telecom & Technology Companies
2 of the Top 5
US Cable Providers
4 of the Top 5
National Health Insurers
3 of the Top 5
Wyndham Hotels & Resorts
Janesh Patel, SVP, Global Contact Center & Franchisee System Support and Gord McNamee, VP, Hotel Technology & Client Support of Wyndham Hotels & Resorts discuss how they are leveraging Cogito's real-time emotion and conversation AI to drive higher levels of CX and EX in their contact centers.
A leading financial institution improved CX and agent productivity simultaneously using Cogito
One of the world's most respected financial institutions leveraged Emotion AI to improve its Net Promoter Score (NPS) and cut Average Handling Time (AHT) while transitioning to a work-from-anywhere model.
A large disability insurance provider drove member engagement with Cogito
A top disability insurance carrier developed a deeper, more human connection between members and case managers while reducing Average Handling Time (AHT) by 23%.
A regional healthcare insurer leverages in-call guidance for patient engagement
An F100 health insurer turned around a flat NPS and stagnant customer satisfaction ratings through in-call guidance and coaching.
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