FeaturedAssessment

Customer Service Empathy Assessment

Complimentary Analysis for Contact Centers Empathy as a strategy drives operational efficiency, enhances customer satisfaction and improves employee productivity. In…

Get your assessment
Company News

An Inside Look at Cogito’s New Human-Centered Brand

To coincide with last month’s public release of our AI Coaching System, we are proud to introduce Cogito’s new brand.…

Read more
Customer Experience

Customer Service Week 2020: The Newfound Value of CX

  Like many things this year, Customer Service Week 2020 looks and feels a bit different. There are no celebrations…

Learn more

Human connections are crucial for success

The nature of conversations at the contact center is radically changing. With the introduction of digital technology, the conversations that come through the voice channels are of higher complexity and gravity that require a human touch. Customer loyalty in these moments is won or lost based on the human connections that are formed during these emotionally charged conversations.

However, organizations struggle with consistently training their phone professionals – whether in-house, remote, or in a BPO — on the important soft skills that are now vital for success with customers. They also lack key customer behavior insights to drive improvement and understand the impact for each and every customer interaction.

agents

Optimize the value of every conversation

Cogito offers an artificial intelligence coaching system for augmenting the emotional intelligence of phone professionals. Cogito measures how well a conversation is going while it is happening, and then provides real-time, AI-driven coaching to phone professionals, instant measurements of customer perception, and novel business insights.

Agent_1_Green

Superior service

Display empathy in customer service and enhance efficiency

Client_Success_Green

Smarter sales

Build better rapport and win more

Care_Management_Green

Better care

Engage members and improve outcomes

Grounded in scientific theory, proven in the Fortune 100

Cogito’s real-time and human-aware artificial intelligence for voice was born from decades of research into human behavior at the MIT Media Lab and further validated through twelve plus years of applied R&D and the analysis of hundreds of millions of phone conversations. Cogito is proven to help reduce call handle time, increase first call resolution, improve engagement, increase customer loyalty and satisfaction, and make all phone professionals consistently “top performers”.

Office_1

Organizations working with us

Careers

Interested
in becoming
a Cogician?

Cogito is growing and we're looking for smart, emotionally intelligent people to join us! Sound like you? View our current open roles and see where you might be a good fit. Don't see the right opportunity? Submit your resume to be a Future Cogician to be considered later.