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Powering the Teams Behind Great Service
& Sales
Real-Time AI+ Guidance
Data-Driven Coaching
CX & EX Monitoring
Quality & Compliance
8:01 am Good morning , Alice
Personalized guidance initiated...
11:19 am Call rescued!
You turned that call around - great job!
1:02 pm Upskilling break
Watch this 5 min video
5:07 pm Great job today!
You met all 3 primary goals - check the team dashboard
AI to Strengthen Relationships
& Execute Flawless Workflows
Cogito fuses Emotion AI, Conversation AI, and Generative AI - enriching contact center interactions and strengthening customer bonds while optimizing workflows. Cogito’s platform integrates AI+ to bolster operational insights, elevate experiences, and grant supervisors unmatched oversight of team dynamics.
Transform
Customer Experience into Sales Gold
Navigating the subtleties of customer cues and the pressure of sales quotas presents a significant challenge for service agents. Cogito provides true real-time guidance, empowering agents to effortlessly identify and capitalize on upsell opportunities. This approach enhances the customer experience while also meeting sales objectives.
Help Agents
in the Moment
Cogito extracts and analyzes over 200 acoustic and lexical signals in milliseconds to give your agents cues on how to adjust their behavior and surface the best recommendations based on the topics discussed and desired outcomes.
Leverage the learnings from every interaction to provide continuous feedback and grow your team members into better customer service professionals.
Equip
Team Leaders & Quality Managers
Flag challenging conversations and notify supervisors when their intervention is crucial. The Cogito real-time contact center platform simultaneously analyzes numerous customer interactions, offering managers a comprehensive dashboard to oversee their teams remotely and monitor live calls. Prioritize well-being by detecting employee fatigue and early signs of burnout, ensuring healthier work environment. Transform unbiased quality and compliance assessments into personalized development plans, empowers leaders to dedicate more time to meaningful coaching, enhancing team performance and satisfaction.
Unearth New
CX & EX
Intelligence
Powerful customer and employee engagement AI models reveal new interaction level insights from all conversations, extracting both what was said and how customers received the message. With Cogito, you can measure CX for 100% of calls and in real-time, as they progress. You can also track the well-being of your teams regardless of location. This powerful data set, which includes signals from customer behavior, sentiment, audio streams, and transcription, can all inform operational decisions with sharper, more specific, and more actionable insights.
From Helping Veterans
To Helping Agents
Since its inception in 2007, Cogito has been dedicated to equipping frontline teams with real-time emotional intelligence and insights to handle one of the most challenging and stressful jobs. Cogito is a spinout from the MIT Media Lab. Our AI+ technology was first validated by assisting healthcare providers to detect early signs of PTSD and other mental health disorders in soldiers returning from combat to prevent depression and suicide. It is now helping your customer service and sales teams deliver better experiences, grow into better professionals, and be happier at work.
MIT Media Lab Research
Field Testing & Validation
Supporting Veterans
Helping Contact Center Agents
Proven at Scale - Used by the
World's Leading Brands
Cogito is used by 5 of the Fortune 25 brands across diverse industries including healthcare payers; property, casualty, and life insurers; telecom and cable providers. With individual customer deployments of over 30,000 concurrent agents, Cogito is a proven solution for the most stringent and highly scaled enterprises.
3 of the Top 5
Pharmacy
Benefits Managers
5 of the Fortune 25
World Leading Brands
2 of the Top 5
US Cable Providers
4 of the Top 5
National Health Insurers
1 of the Top 3
Global Online Payment Providers
3 of the Top 5
US Telecom & Technology Companies
Get a Personalized Demo
With one of our experts to learn what AI+ (Emotion, Conversation, and Generative AI) can do for your agents, team leaders, and your customer experience.