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3 Steps to Increase AI Adoption in the Workplace
Introducing AI allows organizations to better serve customers and empower call center employees, significantly impacting their respective and collective experiences.…
Case StudyCase Study
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How a Fortune 100 FinTech company used Cogito to reduce AHT by 8%
This case study lays out the strategy of how one of the world’s most known and respected FinTech brands approached…
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The ROI of Agent Wellness in Hybrid Call Centers
Call centers have made the shift to hybrid work and agent wellness has become top of mind for call center…