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Scaling Empathy Through A Next Gen Center of Excellence
Scaling Empathy Through A Next Gen Center of Excellence In this webinar, Cogito’s Sr. Director, Strategic Services, Naomi Nuta and…
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Achieving Customer Service Excellence With Remote Agents
Achieving Customer Service Excellence With Remote Agents In this webinar, Forrester VP & Principal Analyst, Kate Leggett and Cogito’s SVP…
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Improving Employee Experience in the Call Center
In order to achieve high CX performance, organizations must ensure they have a solid EX foundation. In this webinar, Cogito’s…