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How to Elevate Empathy and Humanize AI Powered Interactions
Kathy Juve, EVP of CX Technology and Insights at Concentrix, and Dave D’Aprile, Senior Director of Product Marketing at Cogito…
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AI-Enhanced Soft Skills: The Key to Superior Customer Engagement
Strong soft skills allow the best call center agents to outperform their peers and deliver superior customer engagement. Customer-focused organizations…
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Scaling Empathy Through A Next Gen Center of Excellence
Scaling Empathy Through A Next Gen Center of Excellence In this webinar, Cogito’s Sr. Director, Strategic Services, Naomi Nuta and…