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Building Positive Call Center Habits that Drive Great CX
Are you building positive call center habits that drive great CX? In the call center, habits are the small decisions…
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The Rise of the AI Coaching System: Powering the Empathic Enterprise
Emotional connections lead to better customer interactions, creating truly loyal customers. However, the remote work environment that has emerged makes…
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Addressing 6 Call Behaviors that Frustrate Customers Most
Competing in the empathy economy means appealing to customer emotion and delivering consistently exceptional CX as a key differentiator. With…