Call center leaders face several unique challenges brought on by hybrid and remote work. Teams are dispersed and disconnected and what’s missing are the critical human connections that drive great experiences, efficient operations and employee engagement.

In this webinar, Cogito’s Head of Product Marketing, Naomi Nuta will discuss the critical power of human connections in the call center and how they drive better employee and customer experiences. Learn how leading call centers have leveraged the latest advancements in AI technology to bolster their human connections amongst employees and with customers; overcoming the challenges of dispersed and disconnected teams.

This webinar explores

  • The science and power of human connection
  • The emergence & prioritization of an empathy-driven approach to agent experience
  • How human aware AI is supporting agents & improving employee experience
  • Fortune 100 case studies on organizations leveraging AI for enhanced human connections in the call center

Featured speakers

James McQuivey Headshot
VP, Research Director, Forrester James McQuivey, PhD