Frontline phone professionals are often the face of a company, tasked with navigating emotionally-charged, complex conversations and high expectations, whether that is creating genuine connections with customers or hitting key performance indicators. The growing performance pressures play out in agent burnout and attrition—reaching upwards of 30-45% annually.
To ignite workplace engagement, human connection, and better service experiences, tomorrow’s leading enterprises must increase on-the-job coaching.
In this infographic, you’ll learn:
- What’s top of mind for today’s customers
- How call center leaders can prioritize agents' wellbeing to improve the employee experience
- How today’s leading companies are leveraging AI coaching to transform their service experience