The Power of Human Connections to Drive Call Center Engagement

Call center leaders face several unique challenges brought on by hybrid and remote work. Teams are dispersed and disconnected and what’s missing are the critical human connections that drive great experiences, efficient operations and employee engagement.

In this webinar, Cogito’s Head of Product Marketing, Naomi Nuta will discuss the critical power of human connections in the call center and how they drive better employee and customer experiences. Learn how leading call centers have leveraged the latest advancements in AI technology to bolster their human connections amongst employees and with customers; overcoming the challenges of dispersed and disconnected teams.