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Emotion AI, Conversation AI, and Generative AI
Cogito is an innovative conversation intelligence platform that focuses on conversational context to deliver real-time coaching and guidance to contact center agents, gives supervisors visibility into live conversations from their teams working from anywhere, and continuously monitors customer and employee experiences.
Cogito Companion for Agents
Real-Time Guidance to Manage Complex Conversations
Cogito Companion is real-time agent assist AI that helps contact center agents manage and navigate the complexities of every interaction. Combining emotion, conversation and generative AI, Cogito is the only technology that analyzes over 200 voice signals in tandem with conversational context to improve CX outcomes while calls are happening. AI generated coaching plans tailored to individual agent needs provide data-driven coaching for agents to continuously improve.
Cogito Teams for Leaders & Quality Managers
Unparalleled Visibility Into Live Conversations
Cogito Teams is an AI-coaching application featuring a real-time dashboard with insights into all live conversations. Monitor both CX and EX in real-time on 100% of calls to always know how customers and employees are feeling. Manage your work-from-anywhere teams with real-time CX and EX Alerts to know precisely when intervention or praise is needed. Alert supervisors to challenging calls that agents are handling in the moment, or quality managers to compliance issues that haven't been met. Retain, onboard, and develop your workforce with personalized coaching plans tailored to individual agent needs.
Cogito Intelligence for Enterprise Leaders
See the Big Picture and Drive Action with Real-Time Insights
Cogito Intelligence arms leadership and analytics teams with a wealth of data and insights into CX & EX trends from all conversations to inform operational strategy. Keep a pulse on customer sentiment and provide an accurate CX measurement of all calls. Get insight into employee experience and track team member trends to make specific operational decisions and reduce retention risk.
Get A Personalized Demo
With one of our experts to learn what real-time conversation intelligence can do for your agents, team leaders, and your EX and CX.