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Globally, over 15 million people are employed by contact centers – and this number continues to increase. This…
Call center agents have some of the most stressful jobs around. Constant calls, long customer wait lines, and…
We are excited to announce that this month we will be launching several enhanced product features to our…
Cogito’s own Cristina Gorrostieta, Principal Data Scientist, was named a finalist for the VentureBeat Women in AI award for AI Research.…
Globally, over 15 million people are employed by contact centers – and this number continues to increase. This…
Recently, Cogito announced updates to its real-time Emotion AI & Conversation AI software. This announcement also highlighted news…
The shift to remote and hybrid work over the last few years has altered the way we interact,…
Recently, the Cogito team had the privilege of sponsoring and attending Customer Contact Week (CCW) in Las Vegas—the…
Challenged with emotionally-charged customers and a fast-paced work environment, customer-facing representatives are far too often experiencing cognitive overload,…
As we approach the second anniversary of the COVID-19 pandemic, many employers are curious about the impact of…
We entered a new phase of work this past year, navigating the ins and outs of a long-term…