Bright Horizons Ahead for the New Year

We entered a new phase of work this past year, navigating the ins and outs of a long-term…

Bright Horizons Ahead for the New Year
Understanding The ROI of Agent Wellness in Hybrid Call Centers
Understanding The ROI of Agent Wellness in Hybrid Call Centers

As we approach the second anniversary of the COVID-19 pandemic, many employers are curious about the impact of…

Customer Advisory Board: Coming Together to Shape Cogito’s Future
Customer Advisory Board: Coming Together to Shape Cogito’s Future

Recently, our team had the honor and privilege to host our esteemed Customer Advisory Board for a lively…

Cogito Celebrates #GivingTuesday in a Personalized Way
Cogito Celebrates #GivingTuesday in a Personalized Way

With the pandemic and transition to an Office Optional workspace, we’ve seen much of our workforce relocate throughout…

AI Perception and Apprehension Report Finds Over a Quarter of Consumers Believe AI is Misunderstood
AI Perception and Apprehension Report Finds Over a Quarter of Consumers Believe AI is Misunderstood

Today, Cogito released its AI Perception and Apprehension findings, designed to capture consumers’ understanding of artificial intelligence (AI),…

Building Customer Loyalty Through Happy Call Center Agents
Building Customer Loyalty Through Happy Call Center Agents

This is the second in a series of posts on customer experiences in the call center, catch up…

5 Active Listening Skills for Call Center Agents
5 Active Listening Skills for Call Center Agents

Active listening skills for call center agents are the foundation of their ability to reach first call resolution…

Understand How Conversational AI Works
Understand How Conversational AI Works

What is Conversational AI? It’s never been more important or challenging for businesses to communicate with customers demanding…

The Future of Conversational AI (5 Things You Can Expect)
The Future of Conversational AI (5 Things You Can Expect)

Over the last several years, AI has been seeping into nearly every industry, changing how humans and machines…

What is Emotion AI? Key Considerations Explored
What is Emotion AI? Key Considerations Explored

Customer-centric empathy and emotional intelligence have long been a foundation for building relationships and closing deals in sales.…

5 Ways Emotional Intelligence Technology Improves Human Performance
5 Ways Emotional Intelligence Technology Improves Human Performance

Artificial intelligence (AI) is advancing our daily lives in the ways we connect with others and freeing us…

What is Conversational Intelligence?
What is Conversational Intelligence?

The road ahead to a post-pandemic new normal may be uncharted territory, but its impact on digital interactions…

Office Optional Series: Laura Burns
Office Optional Series: Laura Burns

Last fall, Cogito announced our plans for a truly Office Optional workplace, one where Cogicians are empowered to…

What is Customer Sentiment Analysis & Why is it Important?
What is Customer Sentiment Analysis & Why is it Important?

Everyone is a customer to endless public and private entities. Finding out what consumers think, feel, and want…

“Why Cogito?” Series: Benito Maldari
“Why Cogito?” Series: Benito Maldari

We connected with Benito Maldari, a Client Services team member, to discuss why he chose Cogito. Benito joined…

CX Success is All Hands on Deck
CX Success is All Hands on Deck

Kathy Juve is the EVP of CX Technology & Insights, at Concentrix. Concentrix is a leading business services…

Part 3: The Impact of Machine Learning and Behavioral Science on Augmented Intelligence in the Real World
Part 3: The Impact of Machine Learning and Behavioral Science on Augmented Intelligence in the Real World

In part two of this series, John Kane discussed the benefits of IA (aka Intelligence Augmentation or Augmented…

Part 2: Key Benefits of Augmented Intelligence in Business
Part 2: Key Benefits of Augmented Intelligence in Business

In part one of this series, John Kane, Distinguished Scientist, Machine Learning at Cogito, discusses the growing disillusionment…

Part 1: An In Depth Analysis of Augmented Intelligence vs. AI
Part 1: An In Depth Analysis of Augmented Intelligence vs. AI

While everyone has heard the term artificial intelligence or AI, few understand its genuine possibilities and limitations. It’s…

6 Call Behaviors that Frustrate Customers Most; and How to Avoid Them
6 Call Behaviors that Frustrate Customers Most; and How to Avoid Them

When it comes to customer experience, emotion is what sets brands apart and its impact is significant. In…

Office Optional Series: Megan Szabo
Office Optional Series: Megan Szabo

Last fall, Cogito announced our plans for a truly Office Optional workplace, one where Cogicians are empowered to…

“Why Cogito?” Series: Kelly McLaughlin
“Why Cogito?” Series: Kelly McLaughlin

Why Cogito? We connected with Kelly McLaughlin, a member of our Data Annotation team to discuss why she…