Welcome to the Empathic Enterprise

Today’s enterprises face unforeseen and prolonged disruption to the employee and customer ecosystem. With employee engagement and brand…

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Welcome to the Empathic Enterprise
Welcome to the Empathic Enterprise
Welcome to the Empathic Enterprise

Today’s enterprises face unforeseen and prolonged disruption to the employee and customer ecosystem. With employee engagement and brand…

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Office Optional Series: Derek Popek
Office Optional Series: Derek Popek

Cogito recently announced our plans for a workplace that is truly Office Optional, one where Cogicians are empowered…

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Signal-Based Machine Learning: The Power of Real-time AI
Signal-Based Machine Learning: The Power of Real-time AI

Since its inception, Cogito has used signal processing and machine learning techniques to analyze the vocal and behavioral…

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3 Best Practices For Managing Remote Call Center Agents
3 Best Practices For Managing Remote Call Center Agents

Remote work was once a novel idea in many industries or an occasional work perk. Now, with the…

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Office Optional Series: Kye Taylor
Office Optional Series: Kye Taylor

Cogito recently announced our plans for a workplace that is truly Office Optional, one where Cogicians are empowered…

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Customer Service Week 2020: The Newfound Value of CX
Customer Service Week 2020: The Newfound Value of CX

  Like many things this year, Customer Service Week 2020 looks and feels a bit different. There are…

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It’s So Good to Hear Your Voice: The Power of Human Connection
It’s So Good to Hear Your Voice: The Power of Human Connection

We are now in the midst of month six of the COVID-19 pandemic. With each day, our lives…

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Office Optional Series: Lynn Kenning
Office Optional Series: Lynn Kenning

Cogito recently announced our plans for a workplace that is truly Office Optional, one where Cogicians are empowered…

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Emotionally Intelligent Technology and the Impact on Human Performance
Emotionally Intelligent Technology and the Impact on Human Performance

  This article was first published on CustomerThink on September 21, 2020.   Technology has advanced our day-to-day…

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Office Optional Series: Kristen Bishop
Office Optional Series: Kristen Bishop

Cogito recently announced our plans for a workplace that is truly Office Optional; one where Cogicians are empowered…

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