Know How Voice Analysis Works & Why it’s Important

There have been significant advancements in voice analysis technology in recent years. Following decades of research, major speech-related…

Know How Voice Analysis Works & Why it’s Important
“Why Cogito?” Series: Kelly McLaughlin
“Why Cogito?” Series: Kelly McLaughlin

Why Cogito? We connected with Kelly McLaughlin, a member of our Data Annotation team to discuss why she…

Part 1: Why is Customer Experience in the Call Center Important?
Part 1: Why is Customer Experience in the Call Center Important?

This is the first of a series of posts on customer experiences in the call center. Companies are…

Office Optional Series: Morgan Sanders
Office Optional Series: Morgan Sanders

Last fall, Cogito announced our plans for a truly Office Optional workplace, one where Cogicians are empowered to…

Cogician Resource Group Spotlight: Cogito Pride+
Cogician Resource Group Spotlight: Cogito Pride+

One of the cornerstones of Cogito’s culture is including emotional intelligence in everything we do; EQ is the…

“Why Cogito?” Series: Jorge Calzada
“Why Cogito?” Series: Jorge Calzada

Why Cogito? We connected with Jorge Calzada, Director of Data Science, to discuss why he chose a career…

Cogician Resource Group Spotlight: Cogito Womin
Cogician Resource Group Spotlight: Cogito Womin

Here at Cogito, to accelerate our progress toward a true culture of Diversity, Equity and Inclusion, we recently…

What is Virtual Call Center Software?
What is Virtual Call Center Software?

Virtual call centers are customer service and support call centers where agents providing customer support are dispersed amongst…

Office Optional Series: Javier Dominguez
Office Optional Series: Javier Dominguez

Last fall, Cogito announced our plans for a truly Office Optional workplace, one where Cogicians are empowered to…

“Why Cogito?” Series: Kaylee Conley
“Why Cogito?” Series: Kaylee Conley

Why Cogito? We connected with Kaylee Conley, Marketing and Demand Generation Intern, to discuss why she chose Cogito…

How to Use Sentiment Analysis for Brand Building
How to Use Sentiment Analysis for Brand Building

How do your customers really feel about your brand? A brand is more than just a company logo…

Office Optional Series: Chris Kelly
Office Optional Series: Chris Kelly

Last fall, Cogito announced our plans for a truly Office Optional workplace, one where Cogicians are empowered to…

“Why Cogito?” Series: Neha Nemade
“Why Cogito?” Series: Neha Nemade

We connected with Neha Nemade, Senior Product Manager, to discuss why she chose Cogito. Neha joined the company…

The AI Coaching Series: What is Human-Aware Technology and How Does it Work?
The AI Coaching Series: What is Human-Aware Technology and How Does it Work?

Human-aware technology or human-aware augmented intelligence is a system that combines the skills of humans and artificial intelligence…

A Focus on Diversity and Inclusion
A Focus on Diversity and Inclusion

Here, at Cogito, we believe deeply in elevating human connections. This manifests itself in how we work with…

5 Tips for Coaching Agents in the Call Center
5 Tips for Coaching Agents in the Call Center

In the age of the remote work environment, an area of significant focus for call center managers is…

Office Optional Series: Megan Schussman
Office Optional Series: Megan Schussman

Last fall Cogito announced our plans for a workplace that is truly Office Optional, one where Cogicians are…

Soft Skills Coaching: The Biggest Missed Opportunity in the Enterprise
Soft Skills Coaching: The Biggest Missed Opportunity in the Enterprise

With one of the most tumultuous years of business behind us, employees around the globe are emotionally and…

An Inside Look at Cogito’s New Human-Centered Brand
An Inside Look at Cogito’s New Human-Centered Brand

To coincide with last month’s public release of our AI Coaching System, we are proud to introduce Cogito’s…

Looking Back at 2020 and Stepping Forward with Hope
Looking Back at 2020 and Stepping Forward with Hope

2020 was a year of resilience and reinvention, filled with many ups and downs. I’m proud that despite…

Welcome to the Empathic Enterprise
Welcome to the Empathic Enterprise

Today’s enterprises face unforeseen and prolonged disruption to the employee and customer ecosystem. With employee engagement and brand…

Office Optional Series: Derek Popek
Office Optional Series: Derek Popek

Cogito recently announced our plans for a workplace that is truly Office Optional, one where Cogicians are empowered…