There have been significant advancements in voice analysis technology in recent years. Following decades of research, major speech-related…
Why Cogito? We connected with Kelly McLaughlin, a member of our Data Annotation team to discuss why she…
This is the first of a series of posts on customer experiences in the call center. Companies are…
Last fall, Cogito announced our plans for a truly Office Optional workplace, one where Cogicians are empowered to…
One of the cornerstones of Cogito’s culture is including emotional intelligence in everything we do; EQ is the…
Why Cogito? We connected with Jorge Calzada, Director of Data Science, to discuss why he chose a career…
Here at Cogito, to accelerate our progress toward a true culture of Diversity, Equity and Inclusion, we recently…
Virtual call centers are customer service and support call centers where agents providing customer support are dispersed amongst…
Last fall, Cogito announced our plans for a truly Office Optional workplace, one where Cogicians are empowered to…
Why Cogito? We connected with Kaylee Conley, Marketing and Demand Generation Intern, to discuss why she chose Cogito…
How do your customers really feel about your brand? A brand is more than just a company logo…
Last fall, Cogito announced our plans for a truly Office Optional workplace, one where Cogicians are empowered to…
We connected with Neha Nemade, Senior Product Manager, to discuss why she chose Cogito. Neha joined the company…
Human-aware technology or human-aware augmented intelligence is a system that combines the skills of humans and artificial intelligence…
Here, at Cogito, we believe deeply in elevating human connections. This manifests itself in how we work with…
In the age of the remote work environment, an area of significant focus for call center managers is…
Last fall Cogito announced our plans for a workplace that is truly Office Optional, one where Cogicians are…
With one of the most tumultuous years of business behind us, employees around the globe are emotionally and…
To coincide with last month’s public release of our AI Coaching System, we are proud to introduce Cogito’s…
2020 was a year of resilience and reinvention, filled with many ups and downs. I’m proud that despite…
Today’s enterprises face unforeseen and prolonged disruption to the employee and customer ecosystem. With employee engagement and brand…
Cogito recently announced our plans for a workplace that is truly Office Optional, one where Cogicians are empowered…