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Customer Advisory Board Recap: Discussing the Future of AI for CX & EX
At Cogito, we pride ourselves on being the experts when it comes to leveraging AI to deliver excellent…
Customer Advisory Board Recap: Discussing the Future of AI for CX & EX
At Cogito, we pride ourselves on being the experts when it comes to leveraging AI to deliver excellent…
Are we witnessing the end of humans in customer service?
Modern business leaders know that economic uncertainties, external societal factors and an unstable labor market are always looming…
Customer Contact Week 2023 Recap: Seizing Opportunities and Driving Momentum
Fresh from the recently concluded Customer Contact Week (CCW) event in Las Vegas, the Cogito team is more…
Cogito EX: Revolutionizing Agent Experience Assessment in Contact Centers
This is the fourth and final blog post in a four-part series about employee experience. We encourage you…
Employee Harassment: And How to Support Your Agents Through It
This is the third blog post in a four-part series about employee experience. We encourage you to review…
An Evolving Customer Landscape Requires a New Approach to Customer Service
Industry analyst firm Forrester Research recently released its latest market landscape analyzing the trends, priorities and vendors within…
Why You Should Meet with Cogito at CCW Las Vegas
Contact Center Week (CCW) in Vegas is a bustling hub of ideas and passion for the contact center…
Understanding The ROI of Agent Wellness in Hybrid Call Centers
This is the second blog post in a four-part series about employee experience. We encourage you to review…
From Challenge to Opportunity: Tackling Positive Employee Experience in the Contact Center
This is the first blog post in a four-part series about employee experience. In this series, we hope…
How Cogito’s Employee Experience (EX) Score is Ushering in the Next-Gen Contact Center
Contact centers are the heartbeat of customer-facing organizations, often the first touchpoint for individuals with issues to be…
10 Years On – Remembering the Victims of the 2013 Boston Marathon Bombing
This week’s 2023 Boston Marathon marked the ten year anniversary of the horrific terrorist attack that took place…
Establishing Customer Satisfaction Across Enterprise AI Organizations
The potential for artificial intelligence (AI) to streamline, automate and improve enterprise processes is boundless. Enterprise AI companies…