CX Success is All Hands on Deck

Kathy Juve is the EVP of CX Technology & Insights, at Concentrix. Concentrix is a leading business services…

CX Success is All Hands on Deck
5 Ways Emotional Intelligence Technology Improves Human Performance
5 Ways Emotional Intelligence Technology Improves Human Performance

Artificial intelligence (AI) is advancing our daily lives in the ways we connect with others and freeing us…

What is Conversational Intelligence?
What is Conversational Intelligence?

The road ahead to a post-pandemic new normal may be uncharted territory, but its impact on digital interactions…

Office Optional Series: Laura Burns
Office Optional Series: Laura Burns

Last fall, Cogito announced our plans for a truly Office Optional workplace, one where Cogicians are empowered to…

What is Customer Sentiment Analysis & Why is it Important?
What is Customer Sentiment Analysis & Why is it Important?

Everyone is a customer to endless public and private entities. Finding out what consumers think, feel, and want…

“Why Cogito?” Series: Benito Maldari
“Why Cogito?” Series: Benito Maldari

We connected with Benito Maldari, a Client Services team member, to discuss why he chose Cogito. Benito joined…

Part 3: The Impact of Machine Learning and Behavioral Science on Augmented Intelligence in the Real World
Part 3: The Impact of Machine Learning and Behavioral Science on Augmented Intelligence in the Real World

In part two of this series, John Kane discussed the benefits of IA (aka Intelligence Augmentation or Augmented…

Part 2: Key Benefits of Augmented Intelligence in Business
Part 2: Key Benefits of Augmented Intelligence in Business

In part one of this series, John Kane, Distinguished Scientist, Machine Learning at Cogito, discusses the growing disillusionment…

Part 1: An In Depth Analysis of Augmented Intelligence vs. AI
Part 1: An In Depth Analysis of Augmented Intelligence vs. AI

While everyone has heard the term artificial intelligence or AI, few understand its genuine possibilities and limitations. It’s…

6 Call Behaviors that Frustrate Customers Most; and How to Avoid Them
6 Call Behaviors that Frustrate Customers Most; and How to Avoid Them

When it comes to customer experience, emotion is what sets brands apart and its impact is significant. In…

Office Optional Series: Megan Szabo
Office Optional Series: Megan Szabo

Last fall, Cogito announced our plans for a truly Office Optional workplace, one where Cogicians are empowered to…

“Why Cogito?” Series: Kelly McLaughlin
“Why Cogito?” Series: Kelly McLaughlin

Why Cogito? We connected with Kelly McLaughlin, a member of our Data Annotation team to discuss why she…

Part 1: Why is Customer Experience in the Call Center Important?
Part 1: Why is Customer Experience in the Call Center Important?

This is the first of a series of posts on customer experience in the call center. Companies are…

Office Optional Series: Morgan Sanders
Office Optional Series: Morgan Sanders

Last fall, Cogito announced our plans for a truly Office Optional workplace, one where Cogicians are empowered to…

Cogician Resource Group Spotlight: Cogito Pride+
Cogician Resource Group Spotlight: Cogito Pride+

One of the cornerstones of Cogito’s culture is including emotional intelligence in everything we do; EQ is the…

“Why Cogito?” Series: Jorge Calzada
“Why Cogito?” Series: Jorge Calzada

Why Cogito? We connected with Jorge Calzada, Director of Data Science, to discuss why he chose a career…

Know How Voice Analysis Works & Why it’s Important
Know How Voice Analysis Works & Why it’s Important

There have been significant advancements in voice analysis technology in recent years. Following decades of research, major speech-related…

Cogician Resource Group Spotlight: Cogito Womin
Cogician Resource Group Spotlight: Cogito Womin

Here at Cogito, to accelerate our progress toward a true culture of Diversity, Equity and Inclusion, we recently…

What is Virtual Call Center Software?
What is Virtual Call Center Software?

Virtual call centers are customer service and support call centers where agents providing customer support are dispersed amongst…

Office Optional Series: Javier Dominguez
Office Optional Series: Javier Dominguez

Last fall, Cogito announced our plans for a truly Office Optional workplace, one where Cogicians are empowered to…

“Why Cogito?” Series: Kaylee Conley
“Why Cogito?” Series: Kaylee Conley

Why Cogito? We connected with Kaylee Conley, Marketing and Demand Generation Intern, to discuss why she chose Cogito…

How to Use Sentiment Analysis for Brand Building
How to Use Sentiment Analysis for Brand Building

How do your customers really feel about your brand? A brand is more than just a company logo…