Kathy Juve is the EVP of CX Technology & Insights, at Concentrix. Concentrix is a leading business services…
Artificial intelligence (AI) is advancing our daily lives in the ways we connect with others and freeing us…
The road ahead to a post-pandemic new normal may be uncharted territory, but its impact on digital interactions…
Last fall, Cogito announced our plans for a truly Office Optional workplace, one where Cogicians are empowered to…
Everyone is a customer to endless public and private entities. Finding out what consumers think, feel, and want…
We connected with Benito Maldari, a Client Services team member, to discuss why he chose Cogito. Benito joined…
In part two of this series, John Kane discussed the benefits of IA (aka Intelligence Augmentation or Augmented…
In part one of this series, John Kane, Distinguished Scientist, Machine Learning at Cogito, discusses the growing disillusionment…
While everyone has heard the term artificial intelligence or AI, few understand its genuine possibilities and limitations. It’s…
When it comes to customer experience, emotion is what sets brands apart and its impact is significant. In…
Last fall, Cogito announced our plans for a truly Office Optional workplace, one where Cogicians are empowered to…
Why Cogito? We connected with Kelly McLaughlin, a member of our Data Annotation team to discuss why she…
This is the first of a series of posts on customer experience in the call center. Companies are…
Last fall, Cogito announced our plans for a truly Office Optional workplace, one where Cogicians are empowered to…
One of the cornerstones of Cogito’s culture is including emotional intelligence in everything we do; EQ is the…
Why Cogito? We connected with Jorge Calzada, Director of Data Science, to discuss why he chose a career…
There have been significant advancements in voice analysis technology in recent years. Following decades of research, major speech-related…
Here at Cogito, to accelerate our progress toward a true culture of Diversity, Equity and Inclusion, we recently…
Virtual call centers are customer service and support call centers where agents providing customer support are dispersed amongst…
Last fall, Cogito announced our plans for a truly Office Optional workplace, one where Cogicians are empowered to…
Why Cogito? We connected with Kaylee Conley, Marketing and Demand Generation Intern, to discuss why she chose Cogito…
How do your customers really feel about your brand? A brand is more than just a company logo…