How to Identify and Mitigate Gender Bias in AI

Despite our best efforts to build neutral machines, artificial intelligence (AI) is ultimately a mirror of our human…

How to Identify and Mitigate Gender Bias in AI
Customer Advisory Board Recap: Using Quality Data to Operationalize the Agent and Supervisor Experience
Customer Advisory Board Recap: Using Quality Data to Operationalize the Agent and Supervisor Experience

Cogito prides itself on being a customer-first company, much like many of the clients we serve. That’s why…

How Call Center AI Enhances Agent and Customer Experience
How Call Center AI Enhances Agent and Customer Experience

Emerging call center AI technologies are changing the way traditional contact centers are managed and operated. This innovation…

A Guide to AI for Customer Service Contact Centers
A Guide to AI for Customer Service Contact Centers

In recent years, we’ve witnessed a two-year decline in customer experience (CX) quality across various industries, according to…

How to Identify and Mitigate Gender Bias in AI
How to Identify and Mitigate Gender Bias in AI

Despite our best efforts to build neutral machines, artificial intelligence (AI) is ultimately a mirror of our human…

Customer Advisory Board Recap: Discussing the Future of AI for CX & EX
Customer Advisory Board Recap: Discussing the Future of AI for CX & EX

At Cogito, we pride ourselves on being the experts when it comes to leveraging AI to deliver excellent…

Are we witnessing the end of humans in customer service?
Are we witnessing the end of humans in customer service?

Modern business leaders know that economic uncertainties, external societal factors and an unstable labor market are always looming…

Customer Contact Week 2023 Recap: Seizing Opportunities and Driving Momentum
Customer Contact Week 2023 Recap: Seizing Opportunities and Driving Momentum

Fresh from the recently concluded Customer Contact Week (CCW) event in Las Vegas, the Cogito team is more…

Cogito EX: Revolutionizing Agent Experience Assessment in Contact Centers
Cogito EX: Revolutionizing Agent Experience Assessment in Contact Centers

This is the fourth and final blog post in a four-part series about employee experience. We encourage you…

Employee Harassment: And How to Support Your Agents Through It
Employee Harassment: And How to Support Your Agents Through It

This is the third blog post in a four-part series about employee experience. We encourage you to review…

An Evolving Customer Landscape Requires a New Approach to Customer Service
An Evolving Customer Landscape Requires a New Approach to Customer Service

Industry analyst firm Forrester Research recently released its latest market landscape analyzing the trends, priorities and vendors within…

Why You Should Meet with Cogito at CCW Las Vegas
Why You Should Meet with Cogito at CCW Las Vegas

Contact Center Week (CCW) in Vegas is a bustling hub of ideas and passion for the contact center…

Understanding The ROI of Agent Wellness in Hybrid Call Centers
Understanding The ROI of Agent Wellness in Hybrid Call Centers

This is the second blog post in a four-part series about employee experience. We encourage you to review…