Artificial Intelligence

Office Optional Series: Javier Dominguez

May 5, 2021

Last fall, Cogito announced our plans for a truly Office Optional workplace, one where Cogicians are empowered to…

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“Why Cogito?” Series: Kaylee Conley

April 20, 2021

Why Cogito?  We connected with Kaylee Conley, Marketing and Demand Generation Intern, to discuss why she chose Cogito…

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How to Use Sentiment Analysis for Brand Building

April 15, 2021

How do your customers really feel about your brand?  A brand is more than just a company logo…

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Office Optional Series: Chris Kelly

April 7, 2021

Last fall, Cogito announced our plans for a truly Office Optional workplace, one where Cogicians are empowered to…

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“Why Cogito?” Series: Neha Nemade

March 24, 2021

We connected with Neha Nemade, Senior Product Manager, to discuss why she chose Cogito. Neha joined the company…

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The AI Coaching Series: What is Human-Aware Technology and How Does it Work?

March 23, 2021

Human-aware technology or human-aware augmented intelligence is a system that combines the skills of humans and artificial intelligence…

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A Focus on Diversity and Inclusion

March 12, 2021

Here, at Cogito, we believe deeply in elevating human connections. This manifests itself in how we work with…

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Coaching Agents in the Call Center Blog Post

5 Tips for Coaching Agents in the Call Center

March 8, 2021

In the age of the remote work environment, an area of significant focus for call center managers is…

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Office Optional Series: Megan Schussman

March 5, 2021

Last fall Cogito announced our plans for a workplace that is truly Office Optional, one where Cogicians are…

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Soft Skills

Soft Skills Coaching: The Biggest Missed Opportunity in the Enterprise

February 18, 2021

With one of the most tumultuous years of business behind us, employees around the globe are emotionally and…

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