Customer Experience

ROI of Agent Wellness

Understanding The ROI of Agent Wellness in Hybrid Call Centers

January 31, 2022

As we approach the second anniversary of the COVID-19 pandemic, many employers are curious about the impact of…

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New Year Blog

Bright Horizons Ahead for the New Year

January 25, 2022

We entered a new phase of work this past year, navigating the ins and outs of a long-term…

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Cogito's Customer Advisory Board

Customer Advisory Board: Coming Together to Shape Cogito’s Future

January 11, 2022

Recently, our team had the honor and privilege to host our esteemed Customer Advisory Board for a lively…

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Cogito Celebrates #GivingTuesday in a Personalized Way

December 10, 2021

With the pandemic and transition to an Office Optional workspace, we’ve seen much of our workforce relocate throughout…

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AI Perception and Apprehension Report Finds Over a Quarter of Consumers Believe AI is Misunderstood

December 7, 2021

Today, Cogito released its AI Perception and Apprehension findings, designed to capture consumers’ understanding of artificial intelligence (AI),…

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How Happy Call Center Agents Support Building Customer Loyalty

Building Customer Loyalty Through Happy Call Center Agents

November 30, 2021

This is the second in a series of posts on customer experiences in the call center, catch up…

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5 Active Listening Skills for Call Center Agents

5 Active Listening Skills for Call Center Agents

November 24, 2021

Active listening skills for call center agents are the foundation of their ability to reach first call resolution…

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Understand How Conversational AI Works

Understand How Conversational AI Works

November 23, 2021

What is Conversational AI? It’s never been more important or challenging for businesses to communicate with customers demanding…

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The Future of Conversational AI (5 Things You Can Expect)

November 22, 2021

Over the last several years, AI has been seeping into nearly every industry, changing how humans and machines…

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What is Emotion AI? Key Considerations Explored

November 19, 2021

Customer-centric empathy and emotional intelligence have long been a foundation for building relationships and closing deals in sales.…

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