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The Power of Human Connections to Drive Call Center Engagement
Call center leaders face several unique challenges brought on by hybrid and remote work. Teams are dispersed and disconnected and…
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3 Steps to Increase AI Adoption in the Workplace
Introducing AI allows organizations to better serve customers and empower call center employees, significantly impacting their respective and collective experiences.…
Case StudyCase Study
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How a Fortune 100 FinTech company used Cogito to reduce AHT by 8%
This case study lays out the strategy of how one of the world’s most known and respected FinTech brands approached…