Additional Resources
Whitepaper
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CX as a Leading Indicator of Agent Performance
Cogito has analyzed the NPS scores for nine of its enterprise clients and found that NPS survey responses alone do…
WebinarWebinar
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Prioritizing Employee Wellness in the Virtual Call Center
For call center agents working in remote environments, empathy fatigue is a real phenomenon that brings with it significant ramifications.…
VideoVideo
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Center of Excellence
Hear from Naomi Nuta, Senior Director of Data Science at Cogito, as she talks about Cogito’s Center of Excellence. …