Additional Resources
VideoVideo
See more
How to Elevate Empathy and Humanize AI Powered Interactions
Kathy Juve, EVP of CX Technology and Insights at Concentrix, and Dave D’Aprile, Senior Director of Product Marketing at Cogito…
E-BookE-Book
See more
AI-Enhanced Soft Skills: The Key to Superior Customer Engagement
Strong soft skills allow the best call center agents to outperform their peers and deliver superior customer engagement. Customer-focused organizations…
WebinarWebinar
See more
Scaling Empathy Through A Next Gen Center of Excellence
Scaling Empathy Through A Next Gen Center of Excellence In this webinar, Cogito’s Sr. Director, Strategic Services, Naomi Nuta and…