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Transforming the Service Experience with AI Coaching
Frontline phone professionals are often the face of a company, tasked with navigating emotionally-charged, complex conversations and high expectations, whether…
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The Power of Human Connections to Drive Call Center Engagement
Call center leaders face several unique challenges brought on by hybrid and remote work. Teams are dispersed and disconnected and…
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3 Steps to Increase AI Adoption in the Workplace
Introducing AI allows organizations to better serve customers and empower call center employees, significantly impacting their respective and collective experiences.…