Agent Assist

What We Learned From Our Fortune 500 Customer Advisory Board

January 10, 2023

Recently, our team hosted a gathering of Fortune 500 companies at our Customer Advisory Board meeting. The event…

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Agent Assist for the Modern Contact Center

December 21, 2022

We’ve crossed into the busiest retail season of the year, and outside of crowded malls and retail outlets,…

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Top 4 CX and Business Trends to Watch for 2023

December 14, 2022

2023 is coming quickly and as you’re building your strategy for the next year, here are the top…

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Smiling senior woman on the phone during the holidays

Taking a Human-Centered Approach to Supporting Agents and Customers this Holiday Season

November 3, 2022

A recent survey found that 22% of consumers would rather spend a night in jail than call a…

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Employee Harassment: And How to Support Your Agents Through It

October 5, 2022

Call center agents have some of the most stressful jobs around. Constant calls, long customer wait lines, and…

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Cogito Launches New Product Features This Summer

August 23, 2022

We are excited to announce that this month we will be launching several enhanced product features to our…

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Cristina Gorrostieta Named Finalist in VentureBeat AI Award

August 11, 2022

Cogito’s own Cristina Gorrostieta, Principal Data Scientist, was named a finalist for the VentureBeat Women in AI award for AI Research.…

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Reintroducing Human Aware Data and AI to the Call Center

August 10, 2022

Globally, over 15 million people are employed by contact centers – and this number continues to increase.  This…

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What’s New at Cogito: June Updates And Releases

July 29, 2022

Recently, Cogito announced updates to its real-time Emotion AI & Conversation AI software. This announcement also highlighted news…

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Positive Employee Experience

How Contact Center Leaders Can Overcome the Positive Employee Experience Challenge

July 29, 2022

The shift to remote and hybrid work over the last few years has altered the way we interact,…

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