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Agent Assist
This is the third blog post in a four-part series about employee experience. We encourage you to review…
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Industry analyst firm Forrester Research recently released its latest market landscape analyzing the trends, priorities and vendors within…
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Contact Center Week (CCW) in Vegas is a bustling hub of ideas and passion for the contact center…
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This is the second blog post in a four-part series about employee experience. We encourage you to review…
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This is the first blog post in a four-part series about employee experience. In this series, we hope…
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Contact centers are the heartbeat of customer-facing organizations, often the first touchpoint for individuals with issues to be…
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This week’s 2023 Boston Marathon marked the ten year anniversary of the horrific terrorist attack that took place…
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The potential for artificial intelligence (AI) to streamline, automate and improve enterprise processes is boundless. Enterprise AI companies…
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Natural Language Processing and the Revolution of Conversation Intelligence Artificial Intelligence capabilities continue to evolve at an exponential…
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Last year, Cogito hit an incredible milestone: 15 years as a company. The year was 2007, and artificial…
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