Agent Assist

Reintroducing Human Aware Data and AI to the Call Center

August 10, 2022

Globally, over 15 million people are employed by contact centers – and this number continues to increase.  This…

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What’s New at Cogito: June Updates And Releases

July 29, 2022

Recently, Cogito announced updates to its real-time Emotion AI & Conversation AI software. This announcement also highlighted news…

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Positive Employee Experience

How Contact Center Leaders Can Overcome the Positive Employee Experience Challenge

July 29, 2022

The shift to remote and hybrid work over the last few years has altered the way we interact,…

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Cogito CCW

Customer Contact Week: A Meeting of the Minds

July 18, 2022

Recently, the Cogito team had the privilege of sponsoring and attending Customer Contact Week (CCW) in Las Vegas—the…

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The Data Is In: Consumers’ Perception of the Service Experience

June 9, 2022

Challenged with emotionally-charged customers and a fast-paced work environment, customer-facing representatives are far too often experiencing cognitive overload,…

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ROI of Agent Wellness

Understanding The ROI of Agent Wellness in Hybrid Call Centers

January 31, 2022

As we approach the second anniversary of the COVID-19 pandemic, many employers are curious about the impact of…

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New Year Blog

Bright Horizons Ahead for the New Year

January 25, 2022

We entered a new phase of work this past year, navigating the ins and outs of a long-term…

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Cogito's Customer Advisory Board

Customer Advisory Board: Coming Together to Shape Cogito’s Future

January 11, 2022

Recently, our team had the honor and privilege to host our esteemed Customer Advisory Board for a lively…

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Cogito Celebrates #GivingTuesday in a Personalized Way

December 10, 2021

With the pandemic and transition to an Office Optional workspace, we’ve seen much of our workforce relocate throughout…

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AI Perception and Apprehension Report Finds Over a Quarter of Consumers Believe AI is Misunderstood

December 7, 2021

Today, Cogito released its AI Perception and Apprehension findings, designed to capture consumers’ understanding of artificial intelligence (AI),…

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