Mental Health

Customer Advisory Board Recap: Discussing the Future of AI for CX & EX

August 9, 2023

At Cogito, we pride ourselves on being the experts when it comes to leveraging AI to deliver excellent…

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Are we witnessing the end of humans in customer service?

August 8, 2023

Modern business leaders know that economic uncertainties, external societal factors and an unstable labor market are always looming…

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Customer Contact Week 2023 Recap: Seizing Opportunities and Driving Momentum

July 10, 2023

Fresh from the recently concluded Customer Contact Week (CCW) event in Las Vegas, the Cogito team is more…

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Cogito EX: Revolutionizing Agent Experience Assessment in Contact Centers

June 16, 2023

This is the fourth and final blog post in a four-part series about employee experience. We encourage you…

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Employee Harassment: And How to Support Your Agents Through It

June 6, 2023

This is the third blog post in a four-part series about employee experience. We encourage you to review…

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An Evolving Customer Landscape Requires a New Approach to Customer Service

May 22, 2023

Industry analyst firm Forrester Research recently released its latest market landscape analyzing the trends, priorities and vendors within…

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Why You Should Meet with Cogito at CCW Las Vegas

May 19, 2023

Contact Center Week (CCW) in Vegas is a bustling hub of ideas and passion for the contact center…

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ROI of Agent Wellness

Understanding The ROI of Agent Wellness in Hybrid Call Centers

May 18, 2023

This is the second blog post in a four-part series about employee experience. We encourage you to review…

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Positive Employee Experience

From Challenge to Opportunity: Tackling Positive Employee Experience in the Contact Center

May 5, 2023

This is the first blog post in a four-part series about employee experience. In this series, we hope…

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How Cogito’s Employee Experience (EX) Score is Ushering in the Next-Gen Contact Center

April 25, 2023

Contact centers are the heartbeat of customer-facing organizations, often the first touchpoint for individuals with issues to be…

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