Webinar
More than ever, your frontline agents are receiving a high volume of emotionally-charged, complex calls that can’t be…
Read MoreCall center leaders face several unique challenges brought on by hybrid and remote work. Teams are dispersed and…
Read MoreFrontline phone professionals are often the face of a company, tasked with navigating emotionally-charged, complex conversations and high…
Read MoreCall center leaders face several unique challenges brought on by hybrid and remote work. Teams are dispersed and…
Read MoreIntroducing AI allows organizations to better serve customers and empower call center employees, significantly impacting their respective and…
Read MoreThis case study lays out the strategy of how one of the world’s most known and respected FinTech…
Read MoreCall centers have made the shift to hybrid work and agent wellness has become top of mind for…
Read MoreLeveraging Cogito’s CX Score in Customer Interactions, Call Center Operations, and Business Strategy
A customer-centered approach is essential to differentiating a brand from its competitors, but traditional call center metrics do…
Read MoreTo truly transform CX operations, call center leaders need to evolve beyond their dependence on surveys. Shifting call…
Read MoreAre you building positive call center habits that drive great CX? In the call center, habits are the…
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