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Discover how Cogito’s Contact Center AI solutions can help you unlock the power of real-time Emotion and Conversation…
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Janesh Patel, SVP, Global Contact Center & Franchisee System Support and Gord McNamee, VP, Hotel Technology & Client…
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More than ever, your frontline agents are receiving a high volume of emotionally-charged, complex calls that can’t be…
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Call center leaders face several unique challenges brought on by hybrid and remote work. Teams are dispersed and…
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Frontline phone professionals are often the face of a company, tasked with navigating emotionally-charged, complex conversations and high…
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Call center leaders face several unique challenges brought on by hybrid and remote work. Teams are dispersed and…
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Introducing AI allows organizations to better serve customers and empower call center employees, significantly impacting their respective and…
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This case study lays out the strategy of how one of the world’s most known and respected FinTech…
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Call centers have made the shift to hybrid work and agent wellness has become top of mind for…
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Leveraging Cogito’s CX Score in Customer Interactions, Call Center Operations, and Business Strategy
A customer-centered approach is essential to differentiating a brand from its competitors, but traditional call center metrics do…
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