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Revolutionizing Quality Assurance Program in the Hospitality Industry with Cogito

February 20, 2024

In the highly competitive hospitality industry, reputation is everything. This case study outlines how a Fortune 500 hotel…

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Large UK Telco Partners with Cogito to Increase Sales Results

February 16, 2024

In this case study, learn how the UK’s largest telco adapted a more sales-oriented approach, emphasizing upsell opportunities…

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An F100 Insurance Company’s Journey to Deliver Exceptional Customer Service with Real-Time Human-Centered AI

February 12, 2024

This case study offers invaluable insights into how a Fortune 100 insurance industry leader embraced cutting-edge AI technology…

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AI Cannot Replace Human Interaction

January 26, 2024

We went straight to the source: Click here for valuable insights into how consumers prefer to engage with…

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Navigating AI in Contact Centers: Key Considerations

January 11, 2024

Incorporating AI into your 2024 strategy? This video breaks down key considerations when selecting & implementing AI solutions…

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Generative AI Explained: Supporting Contact Center Workflows

January 11, 2024

Dive into the world of Generative AI and its transformative role in contact centers with Cogito’s CTO and…

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Top 4 AI Applications for Customer Service & Sales

January 9, 2024

Organizations that deploy the right AI strategy in 2024 will undoubtedly have the upper hand against their competitors,…

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Demystifying AI: What Do We Mean By “AI” Today?

January 8, 2024

Will AI take over? Actually, artificial intelligence may not be as “intelligent” as we think. Join Cogito’s CTO…

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The History of AI: From Origins to Breakthroughs

January 8, 2024

To stay ahead of the rapidly evolving landscape of AI in contact centers, you need to first understand…

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Guide to AI for Customer Service Contact Centers

October 12, 2023

Understanding the AI landscape and how to apply AI in customer service to improve declining CX levels is…

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