To stay ahead of the rapidly evolving landscape of AI in contact centers, you need to first understand the history. In this video, Cogito’s CTO and co-founder, Ali Azarbayejani, delves into the scientific breakthroughs that led to artificial intelligence (AI) available today. Learn how AI evolved through its winters and revivals, featuring the pivotal role machine learning played in bringing about real-world success and revolutionizing contact center automation.


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