In this case study, learn how the UK’s largest telco adapted a more sales-oriented approach, emphasizing upsell opportunities to generate additional revenue. Learn how they leveraged Cogito’s custom conversation AI topics to support his initiative - resulting in a jump in sales as well as a decrease in customer churn.

Specifically, this case study explores:

  • How agent assist AI can support customer service agents in increasing sales to generate additional revenue
  • The custom conversation AI topics created to fulfill a host of sales opportunities
  • The tangible results achieved, including a jump in sales and decrease in customer churn