Case Study

Prioritizing Employee Wellness in the Virtual Call Center

May 7, 2021

For call center agents working in remote environments, empathy fatigue is a real phenomenon that brings with it…

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Center of Excellence

Center of Excellence

April 26, 2021

Hear from Naomi Nuta, Senior Director of Data Science at Cogito, as she talks about Cogito’s Center of…

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Models as a Service

Models as a Service (MaaS)

April 19, 2021

Jorge Calzada, Director of Data Science at Cogito, talks about Models as a Service (MaaS).   Request a…

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How AI Enables Real-time Agent Coaching in the Call Center

April 8, 2021

Agent coaching has never been more critical than it is right now. With remote teams and more emotionally…

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Leveraging Behavior Change in the Call Center Webinar

Leveraging Behavior Change in the Call Center to Drive Business Value

March 2, 2021

Can call centers systematically develop and manage behaviors to achieve superior performance and drive enhanced business value for…

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How to Elevate Empathy and Humanize AI Powered Interactions

February 9, 2021

Kathy Juve, EVP of CX Technology and Insights at Concentrix, and Dave D’Aprile, Senior Director of Product Marketing…

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AI-Enhanced Soft Skills: The Key to Superior Customer Engagement

February 9, 2021

Strong soft skills allow the best call center agents to outperform their peers and deliver superior customer engagement.…

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Scaling Empathy Through A Next Gen Center of Excellence

December 18, 2020

Scaling Empathy Through A Next Gen Center of Excellence In this webinar, Cogito’s Sr. Director, Strategic Services, Naomi…

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HUMANA Wins CXPA’s Customer Experience Innovation Award With Cogito

December 5, 2020

Humana is at the forefront of customer experience and a leading example for the industry. Learn how Humana…

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Customer Experience Series: Donna Peeples (1/4)

December 5, 2020

We’ve seen it all before: customer interactions with call center agents can either make or break a customer’s…

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