Understanding the AI landscape and how to apply AI in customer service to improve declining CX levels is imperative for contact center leaders in 2023. Organizations that harness the right AI mix will undoubtedly have the upper hand against their competitors, but where should you begin?

In this webinar, learn how to implement the right AI strategy for your organization. Hear from Cogito’s AI expert - CTO and co-founder, Ali Azarbayejani on the AI strategies that are working for leading brands. You will walk away with insightful and practical steps to develop or enhance your AI game plan - leading to a transformational impact on your customer service contact centers.

This webinar explores

  • The right AI mix to transform customer service contact centers
  • The 4 main use cases for AI in customer service
  • How to identify which combination of AI capabilities best suits your operations
  • How leading Fortune 100 contact centers leverage Emotion, Conversation + Generative AI to drive transformational results