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Webinar
Competing in the empathy economy means appealing to customer emotion and delivering consistently exceptional CX as a key…
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Cogito has analyzed the NPS scores for nine of its enterprise clients and found that NPS survey responses…
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For call center agents working in remote environments, empathy fatigue is a real phenomenon that brings with it…
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Hear from Naomi Nuta, Senior Director of Data Science at Cogito, as she talks about Cogito’s Center of…
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Jorge Calzada, Director of Data Science at Cogito, talks about Models as a Service (MaaS). Interested in…
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Agent coaching has never been more critical than it is right now. With remote teams and more emotionally…
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Can call centers systematically develop and manage behaviors to achieve superior performance and drive enhanced business value for…
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Kathy Juve, EVP of CX Technology and Insights at Concentrix, and Dave D’Aprile, Senior Director of Product Marketing…
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Strong soft skills allow the best call center agents to outperform their peers and deliver superior customer engagement.…
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Scaling Empathy Through A Next Gen Center of Excellence In this webinar, Cogito’s Sr. Director, Strategic Services, Naomi…
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