Webinar
Competing in the empathy economy means appealing to customer emotion and delivering consistently exceptional CX as a key…
Read MoreCogito has analyzed the NPS scores for nine of its enterprise clients and found that NPS survey responses…
Read MoreFor call center agents working in remote environments, empathy fatigue is a real phenomenon that brings with it…
Read MoreHear from Naomi Nuta, Senior Director of Data Science at Cogito, as she talks about Cogito’s Center of…
Read MoreJorge Calzada, Director of Data Science at Cogito, talks about Models as a Service (MaaS). Interested in…
Read MoreAgent coaching has never been more critical than it is right now. With remote teams and more emotionally…
Read MoreCan call centers systematically develop and manage behaviors to achieve superior performance and drive enhanced business value for…
Read MoreKathy Juve, EVP of CX Technology and Insights at Concentrix, and Dave D’Aprile, Senior Director of Product Marketing…
Read MoreStrong soft skills allow the best call center agents to outperform their peers and deliver superior customer engagement.…
Read MoreScaling Empathy Through A Next Gen Center of Excellence In this webinar, Cogito’s Sr. Director, Strategic Services, Naomi…
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