In a time of rapid change, many organizations are focusing on an empathy-based strategy when it comes to agent success and customer satisfaction. Read this case study to learn how Cogito helped one Fortune 100 health insurer reduce handle times, improve customer satisfaction, and elevate service delivery through real-time emotional intelligence.
You will learn about:
- Improving flat Net Promoter Scores® and stagnant customer satisfaction ratings
- Cogito's comprehensive solution
- Cogito's CX Score
- Results and statistics
- More about Cogito