More than ever, your frontline agents are receiving a high volume of emotionally-charged, complex calls that can’t be solved with self-service or automation. Simultaneously - Contact Center leaders are expected to cut costs. With the increased pressure on agents & an emphasis on ROI, it’s critical to equip agents with better, human-centered tools.
In this webinar, Cogito’s Head of Product Marketing, Naomi Nuta will discuss the value of Emotion + Conversation AI. Learn how leading call centers are leveraging the latest Agent Assist AI technology to turn complex calls into opportunities for enhanced CX; increasing KPIs while reducing costs.
This webinar explores
- The emergence of more complex calls in the call center that can’t be solved with automation or self-service alone
- The science of Emotion AI & how it helps agents go beyond words and gain insight into how the customer feels
- How the combination of Emotion + Conversation AI supports agents, supervisors & the customer
- Fortune 100 case studies on organizations leveraging AI to turn complex calls into opportunities for high CX