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Janesh Patel, SVP, Global Contact Center & Franchisee System Support and Gord McNamee, VP, Hotel Technology & Client Support of Wyndham Hotels & Resorts discuss how they are leveraging Cogito’s…
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Revolutionizing Quality Assurance Program in the Hospitality Industry with Cogito
In the highly competitive hospitality industry, reputation is everything. This case study outlines how a Fortune 500 hotel…
Large UK Telco Partners with Cogito to Increase Sales Results
In this case study, learn how the UK’s largest telco adapted a more sales-oriented approach, emphasizing upsell opportunities…
An F100 Insurance Company’s Journey to Deliver Exceptional Customer Service with Real-Time Human-Centered AI
This case study offers invaluable insights into how a Fortune 100 insurance industry leader embraced cutting-edge AI technology…
AI Cannot Replace Human Interaction
We went straight to the source: Click here for valuable insights into how consumers prefer to engage with…
Navigating AI in Contact Centers: Key Considerations
Incorporating AI into your 2024 strategy? This video breaks down key considerations when selecting & implementing AI solutions…
Generative AI Explained: Supporting Contact Center Workflows
Dive into the world of Generative AI and its transformative role in contact centers with Cogito’s CTO and…
Top 4 AI Applications for Customer Service & Sales
Organizations that deploy the right AI strategy in 2024 will undoubtedly have the upper hand against their competitors,…
Demystifying AI: What Do We Mean By “AI” Today?
Will AI take over? Actually, artificial intelligence may not be as “intelligent” as we think. Join Cogito’s CTO…
The History of AI: From Origins to Breakthroughs
To stay ahead of the rapidly evolving landscape of AI in contact centers, you need to first understand…
Guide to AI for Customer Service Contact Centers
Understanding the AI landscape and how to apply AI in customer service to improve declining CX levels is…
AI Considerations Checklist
Transformational artificial intelligence (AI) is revolutionizing the contact center, but before you jump on the AI bandwagon, choose…
Cogito: Real-Time Coaching & Guidance for better CX & EX
Discover how Cogito’s Contact Center AI solutions can help you unlock the power of real-time Emotion and Conversation…
Cogito + Wyndham: Powering the Teams Behind Great CX & EX with Emotion & Conversation AI
Janesh Patel, SVP, Global Contact Center & Franchisee System Support and Gord McNamee, VP, Hotel Technology & Client…
Equipping Contact Center Agents to Tackle Complex Calls with AI
More than ever, your frontline agents are receiving a high volume of emotionally-charged, complex calls that can’t be…
EX is Powering the Future of Contact Center Work
Call center leaders face several unique challenges brought on by hybrid and remote work. Teams are dispersed and…
Transforming the Service Experience with AI Coaching
Frontline phone professionals are often the face of a company, tasked with navigating emotionally-charged, complex conversations and high…
The Power of Human Connections to Drive Call Center Engagement
Call center leaders face several unique challenges brought on by hybrid and remote work. Teams are dispersed and…
3 Steps to Increase AI Adoption in the Workplace
Introducing AI allows organizations to better serve customers and empower call center employees, significantly impacting their respective and…
How a Fortune 100 FinTech company used Cogito to reduce AHT by 8%
This case study lays out the strategy of how one of the world’s most known and respected FinTech…
The ROI of Agent Wellness in Hybrid Call Centers
Call centers have made the shift to hybrid work and agent wellness has become top of mind for…
Leveraging Cogito’s CX Score in Customer Interactions, Call Center Operations, and Business Strategy
A customer-centered approach is essential to differentiating a brand from its competitors, but traditional call center metrics do…
Shifting Call Center Operations to Real-Time Through the Lens of CX
To truly transform CX operations, call center leaders need to evolve beyond their dependence on surveys. Shifting call…
Building Positive Call Center Habits that Drive Great CX
Are you building positive call center habits that drive great CX? In the call center, habits are the…
The Rise of the AI Coaching System: Powering the Empathic Enterprise
Emotional connections lead to better customer interactions, creating truly loyal customers. However, the remote work environment that has…