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When call center agents have the tools they need to succeed, they are more motivated and have better…
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Learn how a good working culture can ensure your agents have positive experiences with clients that will grow…
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9 out of 10 executives agree that employee engagement is a top priority for their company. It’s proven…
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High performing call center employees are motivated and inspired by their managers through small acts and big celebrations…
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According to agents surveyed by Cogito across 75 U.S. call centers, better rapport with customers will improve their…
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Artificial Intelligence is Shaping the Future of Customer Experience Artificial Intelligence is disrupting the way we currently engage…
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Cogito combines Emotion AI and Conversation AI to provide contact center teams with insights into not only WHAT…
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Cogito Experience Score Cogito’s customer experience (Cx) score delivers a live window into customer perception. The score is…
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Improve Employee Productivity And Customer Loyalty With Cogito Cogito’s voice software can analyze conversations and help guide contact…
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Improving Member Engagement In Disability Insurance Read this case study to learn how Cogito helped a top 5…
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