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Strong soft skills allow the best call center agents to outperform their peers and deliver superior customer engagement.…
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Scaling Empathy Through A Next Gen Center of Excellence In this webinar, Cogito’s Sr. Director, Strategic Services, Naomi…
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Humana is at the forefront of customer experience and a leading example for the industry. Learn how Humana…
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We’ve seen it all before: customer interactions with call center agents can either make or break a customer’s…
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In part 2 of this 4 part series, learn from customer experience expert, Donna Peeples, about how Cogito helps call…
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The latest advances in voice analytics is providing call center agents with in-call guidance and simultaneously measuring how…
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As a customer experience executive, Donna Peeples knows all the best tactics for communicating and engaging your most important customers.…
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Hear from Cogito CEO Joshua Feast on how Cogito not only helps business outcomes, but also improves employee…
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Hear how our Emotional Intelligence software is revolutionizing the way call center agents communicate with their customers. In…
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Your call center agents are your Jedi; the trusted guardians of your business. To build the emotional connections…
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