Your call center agents are your Jedi; the trusted guardians of your business. To build the emotional connections that increase customer loyalty, they must harness the power of the force.
Awaken The Force In Your Call Center
Additional Resources
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Addressing 6 Call Behaviors that Frustrate Customers Most
Competing in the empathy economy means appealing to customer emotion and delivering consistently exceptional CX as a key differentiator. With…
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CX as a Leading Indicator of Agent Performance
Cogito has analyzed the NPS scores for nine of its enterprise clients and found that NPS survey responses alone do…
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Prioritizing Employee Wellness in the Virtual Call Center
For call center agents working in remote environments, empathy fatigue is a real phenomenon that brings with it significant ramifications.…