Your call center agents are your Jedi; the trusted guardians of your business. To build the emotional connections that increase customer loyalty, they must harness the power of the force.
Awaken The Force In Your Call Center
Additional Resources
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Prioritizing Employee Wellness in the Virtual Call Center
For call center agents working in remote environments, empathy fatigue is a real phenomenon that brings with it significant ramifications.…
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Center of Excellence
Hear from Naomi Nuta, Senior Director of Data Science at Cogito, as she talks about Cogito’s Center of Excellence. …
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Models as a Service (MaaS)
Jorge Calzada, Director of Data Science at Cogito, talks about Models as a Service (MaaS). Request a Demo