In part 2 of this 4 part series, learn from customer experience expert, Donna Peeples, about how Cogito helps call center agents measure and improve empathy real-time within the call by augmenting the agent’s emotional intelligence. Improved empathy within the call ensures better agent performance, higher job satisfaction, and better relationships with customers.
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Additional Resources
Cogito: Real-Time Coaching & Guidance for better CX & EX
Discover how Cogito’s Contact Center AI solutions can help you unlock the power of real-time Emotion and Conversation AI. …
Cogito + Wyndham: Powering the Teams Behind Great CX & EX with Emotion & Conversation AI
Janesh Patel, SVP, Global Contact Center & Franchisee System Support and Gord McNamee, VP, Hotel Technology & Client Support of…
Equipping Contact Center Agents to Tackle Complex Calls with AI
More than ever, your frontline agents are receiving a high volume of emotionally-charged, complex calls that can’t be solved with…