In part 2 of this 4 part series, learn from customer experience expert, Donna Peeples, about how Cogito helps call center agents measure and improve empathy real-time within the call by augmenting the agent’s emotional intelligence. Improved empathy within the call ensures better agent performance, higher job satisfaction, and better relationships with customers.
Interested in learning more about Cogito?
Additional Resources
Equipping Contact Center Agents to Tackle Complex Calls with AI
More than ever, your frontline agents are receiving a high volume of emotionally-charged, complex calls that can’t be solved with…
EX is Powering the Future of Contact Center Work
Call center leaders face several unique challenges brought on by hybrid and remote work. Teams are dispersed and disconnected and…
Transforming the Service Experience with AI Coaching
Frontline phone professionals are often the face of a company, tasked with navigating emotionally-charged, complex conversations and high expectations, whether…