Strong soft skills allow the best call center agents to outperform their peers and deliver superior customer engagement. Customer-focused organizations are leveraging these skills as a key competitive differentiator. This ebook outlines how organizations are effectively enhancing soft skills across their front-line operations, by augmenting their human agents with AI.


Specifically, this ebook explores:

  • The impact of enhanced soft skills on customer engagement
  • How leading brands are hiring and training for soft skills
  • How augmenting human call center agents with AI enhances empathy and soft skill development
  • Case studies of companies who are leveraging AI to enhance soft skills