Learn how a good working culture can ensure your agents have positive experiences with clients that will grow your business. A healthy workplace culture leads to happier agents and happier customers alike.
The Service Professional
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Leveraging Cogito’s CX Score in Customer Interactions, Call Center Operations, and Business Strategy
A customer-centered approach is essential to differentiating a brand from its competitors, but traditional call center metrics do not adequately…
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Shifting Call Center Operations to Real-Time Through the Lens of CX
To truly transform CX operations, call center leaders need to evolve beyond their dependence on surveys. Shifting call center operations…
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Building Positive Call Center Habits that Drive Great CX
Are you building positive call center habits that drive great CX? In the call center, habits are the small decisions…