When call center agents have the tools they need to succeed, they are more motivated and have better performance. This translates to improved service for your customers and positive business outcomes.
The Science Behind Service
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How to Elevate Empathy and Humanize AI Powered Interactions
Kathy Juve, EVP of CX Technology and Insights at Concentrix, and Dave D’Aprile, Senior Director of Product Marketing at Cogito…
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AI-Enhanced Soft Skills: The Key to Superior Customer Engagement
Strong soft skills allow the best call center agents to outperform their peers and deliver superior customer engagement. Customer-focused organizations…
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Scaling Empathy Through A Next Gen Center of Excellence
Scaling Empathy Through A Next Gen Center of Excellence In this webinar, Cogito’s Sr. Director, Strategic Services, Naomi Nuta and…