When call center agents have the tools they need to succeed, they are more motivated and have better performance. This translates to improved service for your customers and positive business outcomes.
The Science Behind Service
Additional Resources
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Addressing 6 Call Behaviors that Frustrate Customers Most
Competing in the empathy economy means appealing to customer emotion and delivering consistently exceptional CX as a key differentiator. With…
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CX as a Leading Indicator of Agent Performance
Cogito has analyzed the NPS scores for nine of its enterprise clients and found that NPS survey responses alone do…
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Prioritizing Employee Wellness in the Virtual Call Center
For call center agents working in remote environments, empathy fatigue is a real phenomenon that brings with it significant ramifications.…