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By augmenting agents’ emotional intelligence with AI and improving their phone-side manner, customers experience more empathy, agents communicate…
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In this webinar, we’ll discuss the latest industry findings around contact center care and phone-side manner from a…
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Sales, service, and claims organizations who emphasize empathy in their customer interactions are experiencing more engaged employees, happier…
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Phone professionals are the front line of your brand. It’s a tough job. They spend all day, all…
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Customer emotion is the most influential factor affecting customer loyalty and retention. In insurance, the emotional stakes are…
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Cogito’s State of Empathy in the Call Center report was compiled to explore how companies are adapting their…
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Download this study to learn how Cogito helped a Top 5 health insurer increase care management program enrollment…
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Soft skills are critical people skills that allow your best call center agents to deliver superior customer engagement.…
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Forrester’s Harley Manning Discusses Cogito’s AI In CX NYC Keynote How can you make sure your customers are…
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Humana’s Vishy Krishnamoorthy Highlights Cogito’s AI At Venture Beat Transform If you’re looking for a way to leverage…
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