By augmenting agents’ emotional intelligence with AI and improving their phone-side manner, customers experience more empathy, agents communicate in a more effective manner and executives have the means to deliver on their brand promise.
According to a survey conducted by Frost & Sullivan and Cogito:
- Only 25% of consumers are very satisfied with the agents they speak with
- 94% of consumers say interactions with an agent impact their perception of a company
Fill out the form to learn about the current state of phone-side manner in the contact center.