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In this live virtual session, Kathy Juve, EVP of High Value Services at Concentrix discusses her views on…
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This On-Demand webinar is focused on how front-line call center leaders can effectively manage their teams in a…
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In this On-Demand webinar, Cogito’s President & Chief Customer Officer discusses his philosophy on CX and how now,…
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In this webinar, Cogito’s Chief Behavioral Science Officer, Dr. Skyler Place and Head of Product Marketing, Dave D’Aprile,…
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Cogito Post-Call Transcription Datasheet Research has proven that behavioral, non-verbal signals carry more meaning about the conversation that…
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The global COVID-19 pandemic is having a profound impact on customer experience. Organizations are rapidly transitioning their contact…
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In this virtual session, hear from Mark Morse, Vice President of Pharmacy Service Operations at Humana on how…
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While being ’empathetic’ doesn’t necessarily seem like it would be a strong driving force for increasing ROI, surveys…
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In an ever-changing work environment that is affected by various factors, it is important to understand how to…
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The Inner Circle Guides are a series of analyst reports investigating key customer contact solutions. First-contact resolution (FCR)…
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