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Coaching Agents in the Call Center Blog Post

5 Tips for Coaching Agents in the Call Center

March 8, 2021

In the age of the remote work environment, an area of significant focus for call center managers is…

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Office Optional Series: Megan Schussman

March 5, 2021

Last fall Cogito announced our plans for a workplace that is truly Office Optional, one where Cogicians are…

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Soft Skills

Soft Skills Coaching: The Biggest Missed Opportunity in the Enterprise

February 18, 2021

With one of the most tumultuous years of business behind us, employees around the globe are emotionally and…

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Cogito Brand

An Inside Look at Cogito’s New Human-Centered Brand

January 27, 2021

To coincide with last month’s public release of our AI Coaching System, we are proud to introduce Cogito’s…

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2020 company growth

Looking Back at 2020 and Stepping Forward with Hope

January 21, 2021

2020 was a year of resilience and reinvention, filled with many ups and downs. I’m proud that despite…

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Empathetic Enterprise Blog Post

Welcome to the Empathic Enterprise

January 8, 2021

Today’s enterprises face unforeseen and prolonged disruption to the employee and customer ecosystem. With employee engagement and brand…

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Office Optional Series: Derek Popek

January 6, 2021

Cogito recently announced our plans for a workplace that is truly Office Optional, one where Cogicians are empowered…

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Signal-Based Machine Learning: The Power of Real-time AI

December 8, 2020

Since its inception, Cogito has used signal processing and machine learning techniques to analyze the vocal and behavioral…

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3 Best Practices For Managing Remote Call Center Agents

December 8, 2020

Remote work was once a novel idea in many industries or an occasional work perk. Now, with the…

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Office Optional Series: Kye Taylor

November 2, 2020

Cogito recently announced our plans for a workplace that is truly Office Optional, one where Cogicians are empowered…

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