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Office Optional Series: Laura Burns

September 30, 2021

Last fall, Cogito announced our plans for a truly Office Optional workplace, one where Cogicians are empowered to…

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What is Customer Sentiment Analysis & Why is it Important?

What is Customer Sentiment Analysis & Why is it Important?

September 23, 2021

Everyone is a customer to endless public and private entities. Finding out what consumers think, feel, and want…

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“Why Cogito?” Series: Benito Maldari

September 9, 2021

We connected with Benito Maldari, a Client Services team member, to discuss why he chose Cogito. Benito joined…

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CX Success is All Hands on Deck

August 24, 2021

Kathy Juve is the EVP of CX Technology & Insights, at Concentrix. Concentrix is a leading business services…

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Part 3: The Impact of Machine Learning and Behavioral Science on Augmented Intelligence in the Real World

August 23, 2021

In part two of this series, John Kane discussed the benefits of IA (aka Intelligence Augmentation or Augmented…

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Part 2: Key Benefits of Augmented Intelligence in Business

August 20, 2021

In part one of this series, John Kane, Distinguished Scientist, Machine Learning at Cogito, discusses the growing disillusionment…

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Part 1: An In Depth Analysis of Augmented Intelligence vs. AI

August 19, 2021

While everyone has heard the term artificial intelligence or AI, few understand its genuine possibilities and limitations. It’s…

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6 Call Behaviors that Frustrate Customers Most Blog

6 Call Behaviors that Frustrate Customers Most; and How to Avoid Them

August 17, 2021

When it comes to customer experience, emotion is what sets brands apart and its impact is significant. In…

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Office Optional Series: Megan Szabo

August 10, 2021

Last fall, Cogito announced our plans for a truly Office Optional workplace, one where Cogicians are empowered to…

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“Why Cogito?” Series: Kelly McLaughlin

July 30, 2021

Why Cogito? We connected with Kelly McLaughlin, a member of our Data Annotation team to discuss why she…

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