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From autonomous cars to virtual coaches and combatting the impact of COVID-19, artificial intelligence (AI) is rewriting the…
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Like numerous frontline workers around the world, call center agents are working overtime to serve customers during the…
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Cogito researchers analyze millions of calls to better understand how humans communicate in the workplace. Here at Cogito,…
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In Part 1 and Part 2 of this series, Dr. Skyler Place, Chief Behavioral Science Officer at Cogito,…
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Happy New Year! With another year of incredible company growth and momentum finished, I’d like to reflect on…
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In part one of this series, Dr. Skyler Place, Chief Behavioral Science Officer at Cogito, looks at the…
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We’re facing an epidemic in the workplace. With work weeks reaching an average of 47 hours and employee…
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It should come as no surprise that work can be draining – tasks to prioritize, daily challenges, unforeseen roadblocks to…
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In an age of all-time low unemployment, greater emphasis on work-life balance, and wildly expanding tech opportunities, it…
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Working in Client Services has been the cornerstone of my career for over 15 years. For a long…
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