AI Is Not Coming For Your Job, But It Will Change It

April 23, 2020

From autonomous cars to virtual coaches and combatting the impact of COVID-19, artificial intelligence (AI) is rewriting the…

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Guiding the Frontlines of Customer Experience During COVID-19

March 26, 2020

Like numerous frontline workers around the world, call center agents are working overtime to serve customers during the…

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Researchers Identify Nine Types of Human Interruptions in Conversations

February 3, 2020

Cogito researchers analyze millions of calls to better understand how humans communicate in the workplace. Here at Cogito,…

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How Unmanaged Overload and Fatigue Reach The Peak of Burnout

January 22, 2020

In Part 1 and Part 2 of this series, Dr. Skyler Place, Chief Behavioral Science Officer at Cogito,…

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Here We Grow Again: Roaring Into The ’20s With Strong Momentum

January 10, 2020

Happy New Year! With another year of incredible company growth and momentum finished, I’d like to reflect on…

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The Cost of Compassion: When Emotional Stress Manifests Into Compassion Fatigue

January 3, 2020

In part one of this series, Dr. Skyler Place, Chief Behavioral Science Officer at Cogito, looks at the…

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When Too Much Becomes Too Much: The Impact of Cognitive Overload at Work

December 9, 2019

We’re facing an epidemic in the workplace. With work weeks reaching an average of 47 hours and employee…

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The Occupational Phenomenon Everyone is Talking About: Workplace Burnout

December 3, 2019

It should come as no surprise that work can be draining – tasks to prioritize, daily challenges, unforeseen roadblocks to…

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Passion. People. Potential. Why I Joined Cogito

November 4, 2019

In an age of all-time low unemployment, greater emphasis on work-life balance, and wildly expanding tech opportunities, it…

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Beyond Executive Buy-In, Collaboration & Immersion: The Keys to Implementation Success

October 28, 2019

Working in Client Services has been the cornerstone of my career for over 15 years. For a long…

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