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When Too Much Becomes Too Much: The Impact of Cognitive Overload at Work

December 9, 2019

We’re facing an epidemic in the workplace. With work weeks reaching an average of 47 hours and employee…

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The Occupational Phenomenon Everyone is Talking About: Workplace Burnout

December 3, 2019

It should come as no surprise that work can be draining – tasks to prioritize, daily challenges, unforeseen roadblocks to…

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Passion. People. Potential. Why I Joined Cogito

November 4, 2019

In an age of all-time low unemployment, greater emphasis on work-life balance, and wildly expanding tech opportunities, it…

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Beyond Executive Buy-In, Collaboration & Immersion: The Keys to Implementation Success

October 28, 2019

Working in Client Services has been the cornerstone of my career for over 15 years. For a long…

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Interspeech 2019 – Machine Learning-enabled Creativity and Innovation In Speech Tech

October 9, 2019

One thing that was evident at the 2019 Interspeech conference, held in Graz, Austria, is that the speech…

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Would You recommend NPS To a Friend?

September 25, 2019

There isn’t a more ubiquitous metric in corporate America than NPS (or Net Promoter Score) and the fixation…

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Interspeech 2019: A Simple Technique for Fairer Speech Emotion Recognition

September 13, 2019

Next week marks the beginning of the 2019 Interspeech Conference in Graz, Austria — Cogito researchers will present…

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AI Can Help You Be A Better Boss

August 20, 2019

We’ve long been believers that AI has the ability to help us be better, especially in the workplace.…

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Breaking the Sound Barrier of Customer Experience

July 29, 2019

After taking a few weeks to reflect on Harley Manning’s keynote at Forrester’s CX NYC 2019 Summit the…

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Ten States, Six Weeks: What I Learned by Going Cross-Country for Front Line Leaders

July 22, 2019

If someone asked me to think back to what I had first envisioned in January 2019 when, along…

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