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We’re facing an epidemic in the workplace. With work weeks reaching an average of 47 hours and employee…
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It should come as no surprise that work can be draining – tasks to prioritize, daily challenges, unforeseen roadblocks to…
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In an age of all-time low unemployment, greater emphasis on work-life balance, and wildly expanding tech opportunities, it…
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Working in Client Services has been the cornerstone of my career for over 15 years. For a long…
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One thing that was evident at the 2019 Interspeech conference, held in Graz, Austria, is that the speech…
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There isn’t a more ubiquitous metric in corporate America than NPS (or Net Promoter Score) and the fixation…
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Next week marks the beginning of the 2019 Interspeech Conference in Graz, Austria — Cogito researchers will present…
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We’ve long been believers that AI has the ability to help us be better, especially in the workplace.…
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After taking a few weeks to reflect on Harley Manning’s keynote at Forrester’s CX NYC 2019 Summit the…
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If someone asked me to think back to what I had first envisioned in January 2019 when, along…
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