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What We Learned From Our Fortune 500 Customer Advisory Board

January 10, 2023

Recently, our team hosted a gathering of Fortune 500 companies at our Customer Advisory Board meeting. The event…

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Agent Assist for the Modern Contact Center

December 21, 2022

We’ve crossed into the busiest retail season of the year, and outside of crowded malls and retail outlets,…

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Top 4 CX and Business Trends to Watch for 2023

December 14, 2022

2023 is coming quickly and as you’re building your strategy for the next year, here are the top…

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Smiling senior woman on the phone during the holidays

Taking a Human-Centered Approach to Supporting Agents and Customers this Holiday Season

November 3, 2022

A recent survey found that 22% of consumers would rather spend a night in jail than call a…

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Cogito Launches New Product Features This Summer

August 23, 2022

We are excited to announce that this month we will be launching several enhanced product features to our…

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Cristina Gorrostieta Named Finalist in VentureBeat AI Award

August 11, 2022

Cogito’s own Cristina Gorrostieta, Principal Data Scientist, was named a finalist for the VentureBeat Women in AI award for AI Research.…

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Reintroducing Human Aware Data and AI to the Call Center

August 10, 2022

Globally, over 15 million people are employed by contact centers – and this number continues to increase.  This…

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What’s New at Cogito: June Updates And Releases

July 29, 2022

Recently, Cogito announced updates to its real-time Emotion AI & Conversation AI software. This announcement also highlighted news…

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Cogito CCW

Customer Contact Week: A Meeting of the Minds

July 18, 2022

Recently, the Cogito team had the privilege of sponsoring and attending Customer Contact Week (CCW) in Las Vegas—the…

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The Data Is In: Consumers’ Perception of the Service Experience

June 9, 2022

Challenged with emotionally-charged customers and a fast-paced work environment, customer-facing representatives are far too often experiencing cognitive overload,…

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