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Kathy Juve is the EVP of CX Technology & Insights, at Concentrix. Concentrix is a leading business services…
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In part two of this series, John Kane discussed the benefits of IA (aka Intelligence Augmentation or Augmented…
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In part one of this series, John Kane, Distinguished Scientist, Machine Learning at Cogito, discusses the growing disillusionment…
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While everyone has heard the term artificial intelligence or AI, few understand its genuine possibilities and limitations. It’s…
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When it comes to customer experience, emotion is what sets brands apart and its impact is significant. In…
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Last fall, Cogito announced our plans for a truly Office Optional workplace, one where Cogicians are empowered to…
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Why Cogito? We connected with Kelly McLaughlin, a member of our Data Annotation team to discuss why she…
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This is the first of a series of posts on customer experience in the call center. Companies are…
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Last fall, Cogito announced our plans for a truly Office Optional workplace, one where Cogicians are empowered to…
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One of the cornerstones of Cogito’s culture is including emotional intelligence in everything we do; EQ is the…
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