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Call Center Intelligence
We’ve all interacted with customer service contact centers for something – for example, changing a mobile phone carrier…
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Another year is coming to a close and, here at Cogito, we’re reflecting on the milestones that made…
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As you may have seen, CompanionMx announced today it has officially spun out from Cogito, with the launch…
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This goes beyond just callers and agents. In my previous posts, I highlighted the Why, What, and How…
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Your technology doesn’t care about you. While this might sound harsh, it needs to be said. Don’t let…
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Establishing and maintaining customer trust and loyalty is critical to a brand’s success. According to PwC, 73 percent…
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Most of us associate laughter with amusement, humor, and joy – and, unsurprisingly, we wouldn’t be wrong. However,…
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Overcoming latency makes real-time REAL. Cogito uses artificial intelligence to augment human intelligence; specifically, emotional intelligence. That’s right—we…
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Behavioral science meets machine learning. As trauma nurses will tell you, continued exposure to strong emotions depletes our…
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You may think artificial intelligence is about smarter machines, but in truth, it’s about better humans. We humans…
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