Call Center Intelligence

4 Non-Verbal Behaviors That Speak Volumes

July 27, 2018

Human beings developed the capacity to communicate with words over 60,000 years ago, however we have used our…

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7 Reasons Why I joined Cogito

June 15, 2018

Cogito ergo sum is the famous Latin philosophical proposition first posed by René Descartes in his 1637 seminal…

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5 Reasons to Check Out Cogito’s Booth at Boston TechJam 2018

June 12, 2018

If you haven’t heard about it yet, Boston’s hottest block party of the summer is this Thursday, June…

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The Healthcare Industry, Disrupted

June 7, 2018

Over the past few months, several technology companies have announced partnerships with healthcare corporations, pushing the industry into…

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Cogito to Host Webinar on Leveraging Emotional Intelligence to Enhance Customer Service

May 30, 2018

(BOSTON, MA) May 30, 2018 – Cogito, a leader in real-time emotional intelligence solutions, today announced it will…

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Customer Contact Week 2018: The Winning Formula for World-Class Customer Service

May 24, 2018

In just a few short weeks, Customer Contact Week will gather more than 2,500 contact center executives and…

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You Can’t Fake Human Connections

May 14, 2018

The digital assistant has landed – Google’s most recent release of Duplex, an AI equipped digital assistant capable…

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ICASSP 2018  –  Redefining Signal Processing for Audio and Speech Technologies

April 27, 2018

Canada has become a hotbed for deep learning and artificial intelligence (AI) in the last few years. This…

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‘Tis The Season: Customer Service Can Be Emotionally Taxing

April 17, 2018

Its mid-April, spring is in the air, the long cold winter is heaving a final sigh…so why is…

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Why I Work at Cogito

March 2, 2018

I recently moved back to Boston after 20+ years living and working in NYC. Up until this point,…

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